Windows 10: Kicked to lock screen. Device is offline. Credentials could not be verified.

Hello Microsoft support.

Today I was using my laptop when I was suddenly kicked to my lock screen and my computer seemed to restart itself. I tried logging back in with my PIN # but it said my credentials could not be verified. It would not let me change my pin. I tried logging in with my password. It said it was incorrect even after changing it on a separate device because I couldn’t do it from my lock screen.

I made sure everything was the same when entered and I know my account information but I don’t know what to do now. I believe my account may have been corrupted. Please help.

:)

 

Credential Guard lab companion

Source: Credential Guard lab companion Datacenter and Private Cloud Security Blog


See also:

• Enable or Disable Credential Guard in Windows 10 Windows 10 Security System Tutorials
• Verify if Credential Guard is Enabled or Disabled in Windows 10 Windows 10 Security System Tutorials

 

Getting kicked offline, resolved...BUT

Hi Kenny,

Thank you for posting your query on Microsoft Community.



I can imagine the inconvenience you are experiencing and will certainly help you in the right direction to fix the issue. However, I would appreciate if you could answer a few questions to narrow down the issue in order to provide
you with better assistance.

• When you say kicked offline, do you mean looses internet connection or signed out from that website?
• If it is specific to some website, have you check other browser? Was the result same?
• Are you using wired or wireless internet connection?

If you are referring to internet connection which losses and you need to sign in again and again then try the steps mentioned below and see if it helps.

Method 1

• If you are using wireless connection, click on wireless icon.

• Search for the network through which you are connected.
• Below that network name you will get a check box stating Connect automatically.
• Check that box and hope you will get connected automatically to that network as soon as your computer come in its range.
• For reference you may refer to the screen shot added below.

Method 2

If issue still persists try to refer the steps provided in the article mentioned below and see if it helps you to fix the issue.

Fix network connection issues

Hope this would help. If issue still persists post back with current status of your computer and result of proposed suggestion, we will be happy to assist you.

Regards,

 

Your credentials could not be verified

Hi! could you please help.

My Surface is not recognizing my PIN, it show "Your credentials could not be verified"??? I logged in with the password, went to settings trying to verify the PIN, fingerprint and face recognition but is not working, every time the lock screen comes in
I have to use the password. Already try allowing the windows apps use, did not worked either. What can I do?

Thanks!