Windows 10: Kicked to lock screen. Device is offline. Credentials could not be verified.

Discus and support Kicked to lock screen. Device is offline. Credentials could not be verified. in AntiVirus, Firewalls and System Security to solve the problem; Hello Microsoft support. Today I was using my laptop when I was suddenly kicked to my lock screen and my computer seemed to restart itself. I tried... Discussion in 'AntiVirus, Firewalls and System Security' started by ArramisCastellon, Oct 15, 2020.

  1. Kicked to lock screen. Device is offline. Credentials could not be verified.


    Hello Microsoft support.

    Today I was using my laptop when I was suddenly kicked to my lock screen and my computer seemed to restart itself. I tried logging back in with my PIN # but it said my credentials could not be verified. It would not let me change my pin. I tried logging in with my password. It said it was incorrect even after changing it on a separate device because I couldn’t do it from my lock screen.

    I made sure everything was the same when entered and I know my account information but I don’t know what to do now. I believe my account may have been corrupted. Please help.

    :)
     
    ArramisCastellon, Oct 15, 2020
    #1
  2. Brink Win User

    Credential Guard lab companion


    Source: Credential Guard lab companion Datacenter and Private Cloud Security Blog


    See also:
     
    Brink, Oct 15, 2020
    #2
  3. Getting kicked offline, resolved...BUT

    Hi Kenny,

    Thank you for posting your query on Microsoft Community.



    I can imagine the inconvenience you are experiencing and will certainly help you in the right direction to fix the issue. However, I would appreciate if you could answer a few questions to narrow down the issue in order to provide
    you with better assistance.

    • When you say kicked offline, do you mean looses internet connection or signed out from that website?
    • If it is specific to some website, have you check other browser? Was the result same?
    • Are you using wired or wireless internet connection?

    If you are referring to internet connection which losses and you need to sign in again and again then try the steps mentioned below and see if it helps.

    Method 1

    • If you are using wireless connection, click on wireless icon.


    Kicked to lock screen. Device is offline. Credentials could not be verified. 37c305b4-070a-4527-bbb1-6aaf2505ebdf.png


    • Search for the network through which you are connected.
    • Below that network name you will get a check box stating Connect automatically.
    • Check that box and hope you will get connected automatically to that network as soon as your computer come in its range.
    • For reference you may refer to the screen shot added below.


    Kicked to lock screen. Device is offline. Credentials could not be verified. e8294572-07fb-45c8-ae70-9620c2541c98.png


    Method 2

    If issue still persists try to refer the steps provided in the article mentioned below and see if it helps you to fix the issue.

    Fix network connection issues

    Hope this would help. If issue still persists post back with current status of your computer and result of proposed suggestion, we will be happy to assist you.

    Regards,
     
    Ramesh.Kumar, Oct 15, 2020
    #3
  4. IDLF Win User

    Kicked to lock screen. Device is offline. Credentials could not be verified.

    Your credentials could not be verified

    Hi! could you please help.

    My Surface is not recognizing my PIN, it show "Your credentials could not be verified"??? I logged in with the password, went to settings trying to verify the PIN, fingerprint and face recognition but is not working, every time the lock screen comes in
    I have to use the password. Already try allowing the windows apps use, did not worked either. What can I do?

    Thanks!
     
Thema:

Kicked to lock screen. Device is offline. Credentials could not be verified.

Loading...
  1. Kicked to lock screen. Device is offline. Credentials could not be verified. - Similar Threads - Kicked lock screen

  2. Your credentials could not be verified

    in Windows Hello & Lockscreen
    Your credentials could not be verified: So this started yesterday I had put my pc on sleep mode and when I tried to log in with my pin it said your credentials could not be verified when I clicked ok It said something is wrong with your pin and isn't avalible with the only option being set up new pin so I clicked...
  3. Unable to login to my laptop: Your credentials could not be verified

    in Windows Hello & Lockscreen
    Unable to login to my laptop: Your credentials could not be verified: After restarting my laptop today, I am not able to login back. I am getting the error "Your Credentials could not be verified". Additional details on clicking the OK button says "Something went wrong and your PIN isnt available status: 0x80090011, substatus 0x0. Click to...
  4. Your credentials could not be verified

    in Windows Hello & Lockscreen
    Your credentials could not be verified: i [IMG]am facing problem to log in window..i have tried pin, Microsoft password, tried connecting net and change pin ..but nothing worked. And also tried to do system recovery but.. System recovery option was too misssing.. Plz help...
  5. Your credentials could not be verified

    in Windows Hello & Lockscreen
    Your credentials could not be verified: I am trying to log into windows and every time i get "your credentials could not be verified" if i use my pin or "that password is incorrect" if i use my password. I know i am using the right password (i just used it to log in to post this post) When I start it in safe mode...
  6. Your credentials could not be verified

    in Windows Hello & Lockscreen
    Your credentials could not be verified: Hi! could you please help. My Surface is not recognizing my PIN, it show "Your credentials could not be verified"??? I logged in with the password, went to settings trying to verify the PIN, fingerprint and face recognition but is not working, every time the lock screen...
  7. Credentials could not be verified

    in Windows Hello & Lockscreen
    Credentials could not be verified: My MS Surface Book has stopped allowing me to sign in with facial recognition and the PIN. I am still able to sign in using my password, which I changed after being unable to sign in. The facial recognition recognizes me, but advises that "credentials could not be verified"...
  8. Your credentials could not be verified

    in Windows 10 BSOD Crashes and Debugging
    Your credentials could not be verified: I didn’t use my laptop for about a month. Currently, when I try to start it and enter my PIN, the message appears saying “Your credentials could not be verified”. How to fix the issue?...
  9. Verify Credentials with No Password

    in User Accounts and Family Safety
    Verify Credentials with No Password: So, I have forgotten a password but it's saved in Windows 10. I can go to web credentials and see it there, but when I hit the 'show' button, it asks me to verify my credentials to see the password. I do not have a password on my local account on Windows 10, so I'm not sure...
  10. Lock Screen Kicks In When Monitor Tuns Off...

    in Windows 10 Support
    Lock Screen Kicks In When Monitor Tuns Off...: i've disabled the lock screen but if i set the monitor to turn off after x minutes (power options), the lock screen is waiting for me when i wake up the monitor... if i set the monitor to never turn off, the lock screen never kicks in... fwiw i've set the nolockscreen in the...