Windows 10: Kid lost email address, need to remove, doesn't show up in "Manage my child's profile info"

Discus and support Kid lost email address, need to remove, doesn't show up in "Manage my child's profile info" in User Accounts and Family Safety to solve the problem; My child lost their email address it had been through their school, and forgot their MS account password, so can't log into the microsoft account any... Discussion in 'User Accounts and Family Safety' started by Fort30711, Sep 17, 2020.

  1. Fort30711 Win User

    Kid lost email address, need to remove, doesn't show up in "Manage my child's profile info"


    My child lost their email address it had been through their school, and forgot their MS account password, so can't log into the microsoft account any more. So we need to remove it and create a new one with a new email address. But we can't remove it because we have to withdraw consent first on the "Manage my child's profile info" page. But the account does not show up on that page.


    All accounts have been in the US, we have never changed regions.


    Other people have said the child needs to log into the MS account once in order for the account to show up on the "Manage my child's profile info" page, but this is not possible, because they forgot their password, and the password cannot be reset, because they no longer have access to that email address.


    How can I remove that child?

    :)
     
    Fort30711, Sep 17, 2020
    #1
  2. Mala_S Win User

    Manage my child's profile info does NOT show my kid

    Hello Jabka71,

    Thank you for writing to Microsoft Community Forums.

    Your child's account could be in a different region than yours. To comply with regional regulations around data protection, the child and the adult providing consent need to be in the same regulatory region. It might also be due
    to the account is not configured in the right way. Kindly follow the steps mentioned below to reconfigure the feature.

    Step 1: Update your region.

    • Go to Your info on account.microsoft.com and sign in.
    • Select Edit country/region.
    • Update your country or region to match your child's, then make sure the other settings are up to date. Select Save to finish up.

    Step 2: Remove a child and add a child to your family.


    For additional information, you can go through the article which talks about
    Parental consent and Microsoft child accounts and
    Set up and manage your family.

    Hope it helps.

    Mala.S

    Microsoft Community – Moderator
     
    Mala_S, Sep 17, 2020
    #2
  3. Jabka71 Win User
    Manage my child's profile info does NOT show my kid

    Hi,

    When browsing https://account.microsoft.com/family and then clicking on the link published down on that page 'Manage my child's profile info' I'm
    NOT presented with a screen allowing me to select my child and 'Edit this child's personal info' or 'Manage this child's access to third-party apps'

    It just shows the following:


    Kid lost email address, need to remove, doesn't show up in "Manage my child's profile info" b8b6e2ac-32a7-4911-9617-adc5ec91851d?upload=true.png


    My child does appear on the Family summary page though and I went through the parental consent process.

    I need to go through the procedure described here : https://support.microsoft.com/en-sg...-account-give-kids-access-to-third-party-apps.
     
    Jabka71, Sep 17, 2020
    #3
  4. Kid lost email address, need to remove, doesn't show up in "Manage my child's profile info"

    Can't remove child account

    Back when I first setup my 'family' with my kids accounts I accidentally put in my daughter's email address incorrectly. However, this account still showed up in my family list, just with the wrong email. Now when I try to remove the account it says I
    need to, "Select Manage my child's info, find your child, then select Remove consent for this child's account. Then, try removing this member again." However, after going to the 'Manage my child's account' page this particular account with the wrong email
    address isn't listed.. So how can I remove consent for an account that technically probably doesn't exist?
     
    JeffHackman, Sep 17, 2020
    #4
Thema:

Kid lost email address, need to remove, doesn't show up in "Manage my child's profile info"

Loading...
  1. Kid lost email address, need to remove, doesn't show up in "Manage my child's profile info" - Similar Threads - Kid lost email

  2. I need to remove an email address listed in "Email and Accounts" in the Settings.

    in Windows 10 Customization
    I need to remove an email address listed in "Email and Accounts" in the Settings.: I had a local admin account on this pc. Somehow my son's account has been attached to my admin account. In settings under "My Info" it showed his email address. I was able to get that removed, I believe I had to delete it from the registry. I am again listed as a local...
  3. Children NOT showing in "Manage my child's profile info"; changing country/region was NOT...

    in User Accounts and Family Safety
    Children NOT showing in "Manage my child's profile info"; changing country/region was NOT...: I'm trying to remove consent for a consent for a child. However, my children are not listed under the Manage my child's profile: [ATTACH] I tried the instructions as per this community question/answer i.e. change region:...
  4. Change email address showing on Windows 10, Accounts, Your Info

    in Windows 10 Customization
    Change email address showing on Windows 10, Accounts, Your Info: Hi, I would like to change the email address that shows on Windows 10, Accounts, Your Info. My online Microsoft Account, Your Info, has the correct email address. I have included images below to better explain. On my Windows 10, Accounts, Your Info [ATTACH] My...
  5. Is email from live.com info *** Email address is removed for privacy *** real or a scam?

    in AntiVirus, Firewalls and System Security
    Is email from live.com info *** Email address is removed for privacy *** real or a scam?: Can someone please tell me if the email I just received is valid or a scam? Thank you very much. Your Current Login Session has expired and will Reset/Update if you Logout. live.com update may take up to 48hours! You will not be able to use your mailbox until update is...
  6. Why do I have to set up an email address for my child?

    in AntiVirus, Firewalls and System Security
    Why do I have to set up an email address for my child?: She is too young to have a separate email and it defeats the purpose of parental control https://answers.microsoft.com/en-us/windows/forum/all/why-do-i-have-to-set-up-an-email-address-for-my/2e303072-2bdf-4b4f-ae20-c97f19c3fc91"
  7. *** Email address is removed for privacy *** notes Lost build 18312.001

    in Windows 10 Network and Sharing
    *** Email address is removed for privacy *** notes Lost build 18312.001: My sticky note vanished. I have figured out where the files reside, however I have not discovered which file actually stores the info. What I do know is that .SQLite does not change with the addition of notes. I tried to restore the old notes from an image and managed to get...
  8. Is email *** Email address is removed for privacy *** a scam address?

    in Microsoft Windows 10 Store
    Is email *** Email address is removed for privacy *** a scam address?: Is the email *** Email address is removed for privacy *** a scam address? Please don't guess. I want solid answers. https://answers.microsoft.com/en-us/windows/forum/all/is-email-a-scam-address/40d3a792-6757-45ed-8712-9892f51f6479"
  9. Manage my child's profile info does NOT show my kid

    in User Accounts and Family Safety
    Manage my child's profile info does NOT show my kid: Hi, When browsing https://account.microsoft.com/family and then clicking on the link published down on that page 'Manage my child's profile info' I'm NOT presented with a screen allowing me to select my child and 'Edit this child's personal info' or 'Manage this child's...
  10. remove email address

    in AntiVirus, Firewalls and System Security
    remove email address: how do i remove an old email address from my previous employer. i dont have access since im no longer working there and don't remember the password Moved from: Microsoft Education /Windows 10 /Windows Hello, lock screen, & sign-in...