Windows 10: Kindle Paperwhite not recognized by Windows 10

Discus and support Kindle Paperwhite not recognized by Windows 10 in Windows 10 Drivers and Hardware to solve the problem; There have been numerous threads here before on the topic, so it's a widespread problem. I've tried: Uninstalling / reinstalling the Kindle app... Discussion in 'Windows 10 Drivers and Hardware' started by EmZee_Kindle, Jun 11, 2019.

  1. Kindle Paperwhite not recognized by Windows 10


    There have been numerous threads here before on the topic, so it's a widespread problem. I've tried:

    • Uninstalling / reinstalling the Kindle app
    • Dinking with the power management settings
    • Uninstalling USB controllers (hint: there are several; if you do them all you'll disable your keyboard and mouse and have to force-reboot the machine)
    • Trying different cables and different USB ports, both on the computer and on the hub.
    • Plugging into a USB 2.0 port (well, hoping the hub has one, as the desktop has only 3.0)

    The device shows as charging, but Windows does not acknowledge that it's been connected.

    It used to work - then some months ago, it quit. I saw one suggestion that the problem started when Amazon pushed an update out to the Kindle. I could try doing a total reset - but if that doesn't work, now I've lost all my sideloaded books with no way to reinstall them.


    Any other suggestions?

    :)
     
    EmZee_Kindle, Jun 11, 2019
    #1
Thema:

Kindle Paperwhite not recognized by Windows 10

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