Windows 10: KMODE_EXCEPTION and SYSTEM_SERVICE_EXCEPTION

Hey,

I have a pretty new system (few weeks old) and in the beginning I had no problems with it. Yesterday and today I got a BSOD and both seemed to happen when I was in dual monitor mode with my Philips TV (HDMI). I had no problems at all when I was gaming or doing something on only 1 monitor (could be a coincidence).

First BSOD: SYSTEM_SERVICE_EXCEPTION : caused by: dxgmms2.sys
Second BSOD: KMODE_EXCEPTION_NOT_HANDLED : crash Address: ntoskrnl.exe+142770

I attached both dumpfiles in a .zip to this post.

Regards,


:)

 

Windows BSOD issues - Have DMP files

The driver verifier is not the issue here.... The whole point of that command is to BSOD your system and to see which drivers are acting up, that is the reason I posted the .dmp file for that BSOD. Of course I would have disabled that after successfully
getting the system to crash...

My BIOS is the latest version (American Megatrends Inc. 1.I0, 25-Apr-17), that is the reason the .nfo file is included with the dumps so people are able to see that.

The SYSTEM_SERVICE_EXCEPTION is indeed the main BSOD caused by main things over the past few weeks, which is what I am trying to fix.

29JUL - SYSTEM_SERVICE_EXCEPTION (win32kfull.sys)

26JUL - SYSTEM_SERVICE_EXCEPTION (win32kbase.sys)

24JUL - SYSTEM_SERVICE_EXCEPTION (ntoskrnl.exe)

23JUL - SYSTEM_SERVICE_EXCEPTION (win32kbase.sys)

22JUL - SYSTEM_SERVICE_EXCEPTION (ntoskrnl.exe)

18JUL - SYSTEM_SERVICE_EXCEPTION (win32kbase.sys)

ect, ect...

If older .dmp files are necessary I can always provide.

Thanks.

 

window

I install window 10 and maxilla firefox and I get kmode_exception not-handle (igdkmd32.sys .don't know what I did wrong what can I do ?it happens while I playing Farmville help anyone please thank you

 

Run the tool again, all files but dumps are missing.

 

Im sorry! I edited my initial post.

 

Diagnostics Test

System File Check
Please try following:

• Open an admin command prompt
• Copy/paste "sfc/scannow" (without quotes) and press enter
• When it finished reboot your system
• Open again an admin command prompt
• Enter sfc/scannow again

If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

Try the hotfix of AMD

Hotfix.
Code: ffffd000`24300298 fffff800`dc8b0007Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for atikmdag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys atikmdag+0xc30007 3: kd> lmvm atikmdag start end module name fffff800`dbc80000 fffff800`dd3dc000 atikmdag T (no symbols) Loaded symbol image file: atikmdag.sys Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys Image name: atikmdag.sys Timestamp: Wed Feb 03 16:42:18 2016 (56B21FDA) CheckSum: 016E5ADB ImageSize: 0175C000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote] Please check Realtek for driver updates for the Realtek network drivers.
Driver Reference Table - rt640x64.sys
Code: ffffd001`b6e9a700 fffff800`eca451f8Unable to load image \SystemRoot\System32\drivers\rt640x64.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for rt640x64.sys *** ERROR: Module load completed but symbols could not be loaded for rt640x64.sys rt640x64+0x51f8 2: kd> lmvm rt640x64 start end module name fffff800`eca40000 fffff800`ecb19000 rt640x64 T (no symbols) Loaded symbol image file: rt640x64.sys Image path: \SystemRoot\System32\drivers\rt640x64.sys Image name: rt640x64.sys Timestamp: Tue May 05 18:21:03 2015 (5548EDEF) CheckSum: 000E9B0E ImageSize: 000D9000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]

 

sfc/scannow found the first time I run it some "corrupted" files but it could instantly fix them. The second time there were no issues.
After I did a clean new windows install I instantly installed mentioned hotfix (16.1.1 crimson).

I can't check for updates on my realtek driver (is the site just down for me?)
http://www.realtek.com.tw/downloads/...&GetDown=false

Thanks for your help!

 

It looks like the site is down yes, even the homepage isn't available.

Regarding the AMD drivers, please try to uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the display drivers using custom/advanced options.
Attachment 63513

 

Ok I will try that. I wont be able to change the settings of my TV to FULL RGB with just display drivers right? Screen colors will get weird after a few minutes without that setting.

 

It is not possible to prevent software installation, so it might still be possible.

 

I uninstalled everything of AMD using the tool you recommended and installed the latest Driver (only display driver, 16.1.1. crimson download). It does not appear that any software was installed? At least I cant find anything where I could change the aforementioned setting.

 

What part of the software is it you need to get the options?

 

In the "crimson software" I could set the color scheme of all my connected Displays.

I guess its the "AMD Settings" part in the advanced settings of the installer.

EDIT: nevermind, I now got the classic Catalyst Control Center, only accessable via rightclick. Its all there!

 

Of course, I will update the realtek driver when its possible and post here if any other BSOD occurs. Thanks for your help!

 

Alright, another BSOD just appeared *Sad. PAGE_FAULT_IN_NONPAGED_AREA, Crash Address: ntoskrnl.exe (this file appeared in a lot of earlier BSODs if thats any help). I edit the updated .zip in my initial post.