Windows 10: Kobo eReader cannot be detected by Windows 10

Hi,

yesterday i bought a Kobo Aura H2O eReader. On installation I got the Windows 10 message that the device could not be found.

Any suggestions? Has there been an Windows 10 update recently?

Thank you.

:)

 

Kobo ereader

My Kobo ereader is not longer recognized by Windows 10

 

windows 10 does not recognize my Kobo ereader

Same here. Windows 10 does not recognize my Kobo Aura One.

But on my other PC with Windows 7 the Kobo Aura One is recognized properly.

Some information on the Win 10 rig that causes the trouble:

• Surface Book, 16GB
• Win10 Pro, 64 bit, Version 1607
• Kobo Aura One, Software version 4.2.8110
• Kobo Desktop 4.2.6122

Here's what I have tried so far:

• Factory reset of the Kobo device
• Tried various different USB cables in various ports
• Installed the Kobo desktop app
• Searched for the most recent updates/patch for the Kobo device and installed them
• Searched for the most recent updates/patch/drivers for my Win10 rig and installed them
• I have tried the steps suggested by Mario Tum (Dec 26)
• Asked Kobo customer support for help (they asked me to try some default stuff like re-plugging in the USB cable, but no real help so far; they told me they have passed the issue to 'someone else' within Kobo - whatever that means)

Nothing resolved the issue. Since my Win7 rig recognizes my Kobo Aura One without any problems, I guess the problem lies with Win10.

 

windows 10 does not recognize my Kobo ereader

Thanks for the tip.

Suggestion, try searching for kobosetup (one word, not two )or Kobo Desktop. Get you faster to the correct URL.

Install the Kobo Desktop with kobosetup. Probably this program also installs new drivers for the Kobo-ereader.

Reboot your computer so that the new drivers become available.

After these actions, I had no problems reading and writing to the Kobo Aura H2O second edition.