Windows 10: Labtop won't wake from sleep: keyboard and mouse are not listed in wake_from_any

After trying a zillion possible fixes from various online forums when my laptop stopped waking from sleep, I think I have finally tracked down the actual cause, but I don't know how to fix it. I finally learned to check this:Ah-ha! Nothing is enabled to wake up the computer! That DOES explain the problem. I just need to enable my trackpad and keyboard to wake the computer up! I even know the command to do it! This ray of hope is the high-point of my emotional journey through troubleshooting.So I would move on to powercfg/deviceenablewake "HID compliant mouse" but there's a problem. Neither m

:)

 

my computer won`t wake up after goes to sleep

these computer won`t wake up after goes to sleep ?

 

mouse/keyboard wont wake pc

Hi, different users receive different updates at different times, so I don't know to which updates you are referring.

Could you post a screenshot of your Update History please?
To post a screenshot please use the Insert Image icon above your post to the left of the video icon. Then Browse to your image, select it and upload it. E.g. png, jpg. Thanks.

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Open a command prompt and use this command to list all devices potentially capable of waking your PC:
powercfg /devicequery wake_from_any
Please post a screenshot.

Then use this command to list devices presently enabled to wake from sleep:
powercfg /devicequery wake_armed
Please post a screenshot.

See if your mouse and keyboard are listed.

Also please specify whether your mouse and keyboard are USB or wireless devices - how are they connected?

 

Using laptop as desktop - can't wake it from sleep with wireless mouse or keyboard.

• I'm having a very difficult time following the narrative in your last five (5) replies.

I've tried to be as clear and concise as possible.

• Have you or have you not installed Avast Free?

I hadn't uninstalled it, only deactivated it; but just now I did uninstall it, then re-booted the laptop, put it to sleep and tried to wake it using the mouse. No luck.

• You just posted: "Just now, I disconnected the mouse, keyboard and monitor; manually put it to sleep using the Start Menu icons (because the lid action is still set to do nothing); closed the lid; and when I opened the lid it woke up."
• So the Notebook PC (laptop) "wakes up" now as long as the external devices (i.e., mouse; keyboard; monitor) are not connected to the ASUS device, is that correct?

Mouse and keyboard connected or disconnected doesn't have any effect on what happens:

- Opening the lid wakes the laptop.

- If the lid is already open and I put the laptop to sleep, pressing the power button wakes up the laptop.

- Lid open or closed, if I put the laptop to sleep and try to wake it using the mouse or keyboard, nothing happens.