Windows 10: Laptop BSOD even after Win10 Reset

Hello,

I´ve tried posting to reddit with no answers, so Ill try here. Therefore, ill just copy-paste everything from my post:


"Hi,Incoming wall of text.
I´ve recently bought a new laptop, and it´s been working like a charm for 2-3 months.
Suddenly, a couple of days ago, my PUBG started crashing, and causing my PC to BSOD.
I could see that it was about the same time as my Geforce 1060GTX had a new driver, as well as when Windows 10 had updated to KB4041676.
Anyway, I tried a lot of fixes (SFC Scannow, rolled back my Geforce driver, uninstalled Windows 10 update), and nothing helped.
Suddenly, my PC crashed as well in Rocket League, League of Legends and Divinity: Original Sin 2 as well. Thats when I started to get concerned, as I just thought it was PUBG being badly optimized and such.
It was a mix of crashes with no reports, crashes with in-game reports, and 3-4 different types of BSODs (Less_or_equal, system_execution and such and such, cant remember the specific ones)
So, for 3 days Ive tried everything (I admit im not that tech savy), looking at Event Viewer and googling the Event IDs for my crashes.
However, nothing worked, so I ended up using the Windows 10 Reset and reset my PC to standard builld (keeping my personal files though.).
Installed PUBG immediately, NOT updating windows - And it crashed after 5 minutes.
I have no idea what to do.
My specs are:
Laptop HP OMEN Win10 64-bit
Nvidia Geforce GTX 1060 6GB
16 GB Ram
About dumpfiles and such, please be as specific as possible, cause Im not that tech savy and I dont want to annoy you with asking dump questions all the time *Smile"


BUMP UPDATE #1:
Just crashed 3 times in PUBG. Just crash reports. However, after this i got BSOD.
Something endning with "... NOT HANDLED" with (ndis.sys).
This is the Event Viewer:
Imgur


UPDATE #2:
Reset my PC using Windows 10 reset option. The full one.
PUBG still crashes. Tried Rocket League, and my PC crashed - NO BSOD, just power off.
In Event Viewer, its the same events as listed. Its always "hpdsklft" causing it as the first event before Kernel-power.


BUMP UPDATE #3
Just had another BSOD. Playing RL.
" PAGE_FAULT_IN_NONPAGED_AREA – dxgkrnl.sys"
Event same as earlier.

There is goes.

Im suspecting drivers, maybe some HP software being the problem, after googling. I just have no idea how to fix it.

Remember im not that tech savy, so filedumps ELI5 when asking me would be fine, thank you very much!

EDIT:

Just adding that its always are random amount of time before I seem to crash, in all the different games.
Also, after using the Win10 Reset, I updated Windows 10 to the newest edition, updated graphics using Geforce Experience, and went through ALL drivers with right-click -- update in Device Manager.

:)

 

Multiple Blue screen errors

I recently installed a new DDR3 8Gb ram into my laptop and IMMEDATELY i received a driver BSOD, a IRQL BSOD, and bak to back to back to back system exception error BSODs. When I powered up the laptop. Thinking that it was an incorrect install of the card
i swapped them around and nope, same errors back to back to nack to back to back to back. Tried starting it in safe mode and due to my SSD that is impossible

Please any help is requested as the thing is now a glorified power suck of a paper weight

Update: After attempting to reset the bios to WIN10 install it now doesnt even recognize that theres even an operating system on either of the drives (the one it came with, the HDD and the SSD but it DOES recognize that they exist)

So now i cant even get passed the boot BIOS screen as it doesnt even see a boot order nor will it allow me to even SET a boot order

 

BSOD even after a reset

I was having a problem with my hp laptop shutting down just after booting up. I did multiple times of updating windows 10 with restarts. Didnt help and then I was loosing my interent wireless. So I deleted that qualcomm network adapter and restarted so
it would dedault and then I could update the wireles driver. It worked temporarily. Then Im still getting WHEA uncorrectable error. Once I even got a machine check error. I reset the BIOS to default cuz someone suggested overclocking. That didnt help. Did
chech disk. Did memory diagnostics. Still restarting randomly. Tried a startup repair and would not let me. Also blue screen troubleshooter found no probs. So I finally reset my pc updated all windows n drivers. I was excited everything seemed great. Then
lose of wifi and a WHEA error. I reset the thing so now I dont know what to do.

 

UPDATE #1:

Just had new crash. Not BDOS, but this :

"the instruction at 0x00000 referenced memory at 0x00000. the memory could not be read"

Ive had a lot of these. Just trying to give more info.

 

Hi happyfarm, welcome to tenforums.

Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions
If you need to add new information, please make a new post in your initial BSOD thread. Please do not make an extra new thread.


Please do not post anything other than Windows 10 Blue Screen Of Death problems in this section.

 

Hi mate,

What is PUBG first and foremost.. also it sounds like you might have dodgy RAM or the game that you are playing is corrupted depending on the media method you are using. Also try running your laptop in high performance mode for power settings and see if you can get a pattern as to when the system crashes such as twenty minutes in or when put under pressure by multiple apps etc.

Suggest you run task manager at the front of your screen whilst playing so you can see what is running at the time of crash and performance as well.

Is this a custom build or straight out the box?

 

Ztruker, Ill do that, sorry!

OEMonsterz, Its a gaming laptop, HP OMEN, straight out of the box. 2-3 months old.

Played 30 hours of PUBG no problems. Suddenly it started crashing and getting med BSOD. Also now in other games.
Its extremely random - sometimes on launch, sometimes after 20 minutes, sometimes 2 minutes.

I dont think RAM is dodgy, ive run all the tests i could find. Im not sure however.

 

LAPTOP-KNLE1P34-16_10_2017_20_04_04,56.zip

Heres the log *Smile

 

Laptops can take impact and move RAM. Sounds mad I know. Make sure it is seated properly.

Also have you run all the usual checks such as sfc /scannow

Have you done a disk cleanup? If not, clear all event logs. Every log and run a disk cleanup as administrator. tick all boxes and run it and the restart. Make sure laptop is plugged in to mains.

 

PUBG = Player Unknown's BattleGround

PLAYERUNKNOWN'S BATTLEGROUNDS

 

OEMonsterz:

Yeah I know, but Ive been taking care of it, and its pretty bulky, but youre right that its a possibility. Still weird that the crashes are so random tho, is a RAM is busted.

Ive done /scannow yes, and other restorehealth / CMD commands *Smile

I have NOT done a disk cleanup though - Can you be specific? I do wanna point out that I have formatted my PC using the Windows 10 Reset option though, so there shouldnt be a lot to clean up.

Since its an HP laptop, it comes with some HP software / bloatware even after reset - And Im suspecting those, together with new Geforce Driver / windows 10 update are causing problems.

Im up for disk cleanup though if you can guide me through, please *Smile Thanks.

 

Sorry, forgot to be specific.

 

UPDATE:

Just had two BSODS.

Kernal_security_check_failure
AND
Interrupt_Exception_not_handled.

If you need logs or event viewer let me know. Just fyi *Smile

 

UPDATE 2:

Alright, after 3 BSODS, ive been tracking time and looking in event viewer.

Every time, the first error is Event ID 1001, Source: hpdskflt.sys. It says the following:

"The description for Event ID 1001 from source hpdskflt cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.If the event originated on another computer, the display information had to be saved with the event.The following information was included with the event: The request is not supported"

Having not a lot of tech-knowledge, it seems like a faulty driver, no? Ive been googling and its seems to be a HP-driver - which makes sense since this PC is HP.

ALSO!
In system32, ive found the driver. When I hit properties, and "Digital signatures", there is 2 - the last being Microsoft Windows Hardware Compatibility Publisher from 12. oct - About the time my PC broke. None of the other drivers have this.

So, what do I do? Is this the cause of my pc crashes? Do I delete it or repair?

 

Whenever you have a BSOD please post a zip so that it can be troubleshooted:

BSOD - Posting Instructions - Windows 10 Forums

Many HP computer already have BIOS UEFI diagnostics.
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

If you open HP.com > software and drivers > enter the computer's serial or product number > download and install the most up to date version of the UEFI diagnostics.
Or download version 6.4 from: HP PC Hardware Diagnostics | HP® Official Site

Power on the computer in the evening and repetitively click the F2 or F10 key and run the UEFI diagnostics in loop until failure mode. Allow it to loop overnight and the next day click the keyboard escape key to end the testing.
If there was a failure (even the battery) it will display an error code and the testing will be incomplete.
Report into the thread the HP BIOS UEFI diagnostic test results. See if you can get at least 2 loops. The duration of testing is most impacted by the amount of RAM and size of the drive.


Code: 16/10/2017 14.42 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 50 P2: ffffba00cb77a750 P3: 0 P4: fffff800ce5b6abc P5: 2 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\101617-6687-01.dmp \\?\C:\Windows\Temp\WER-7468-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER28C5.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER28E4.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER28F5.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_50_8490c485e73e5f4e1ae8c615b1dbbeaee03725_00000000_cab_0b203c5d Analysis symbol: Rechecking for solution: 0 Report ID: b94a3ef7-7181-44a9-844e-e96b23046449 Report Status: 2049 Hashed bucket:16/10/2017 14.42 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 50 P2: ffffba00cb77a750 P3: 0 P4: fffff800ce5b6abc P5: 2 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\101617-6687-01.dmp \\?\C:\Windows\Temp\WER-7468-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER28C5.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER28E4.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER28F5.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_50_8490c485e73e5f4e1ae8c615b1dbbeaee03725_00000000_033c2904 Analysis symbol: Rechecking for solution: 0 Report ID: b94a3ef7-7181-44a9-844e-e96b23046449 Report Status: 4 Hashed bucket:[/quote]