Windows 10: Laptop cannot detect wifi when other devices can

Hi,

My laptop cannot detect my one of the cellphone's Hotspot, when my other cellphones can.


I tried to troubleshoot it, with various methods given on microsoft community site, but it didnt work.


Kindly support to resolve it.

:)

 

I cannot connect Wifi, My Toshiba laptop can use other wifi networks.

Original Title - I cannot connect Wifi

Hello!

I’ve a problem with connecting wifi.

I have a Toshiba laptop (Portege Z30-B11-C) with newly installed windows 10.

Wifi adapter is: Intel Dual Band Wireless-AC3160

I was using it for a few days and I didn’t have problems to connect various wifi networks.

However, at home I’m using mercury router MW155R, when I’m trying to connect it with my Toshiba laptop I cannot.

Other computers with Windows 8 and mobile phones with android can use this wifi network. My Toshiba laptop can use other wifi networks. But I cannot use this network with my Toshiba laptop. How can I solve this problem? I will be very
grateful for all suggestions

 

High Ping when i Turn on the wifi of my laptop

Can you please provide more information?

• What make/model of router do you have?
• Is it on the latest firmware?
• If you don't know how to do something with your router, please refer to the user's manual or provide us more information about it so we can assist you better.

• What make/model of laptops do you have?
• Is the laptop that causes the high latency of the wireless connection much older than the other devices?
• Have you scanned the device for malware to make sure it isn't causing any kind of attack inside or outside of your network? (I recommend MalwareBytes AntiMalware Free from Ninite.com)

• What are you pinging when you're monitoring this issue? Google? Your gateway/router?

High latency in a wireless envirnoment like this one I would assume it is either something overloading from a malicious attack, an old device using a narrower bandwidth causing the router to have to change its channel scopes and having issues doing so (firmware bug), or the router being overloaded trying to manage all the requests over wireless (cheaper home-grade routers can fall flat on their face if too many devices connect to their wireless network(s))...there are other things like channel interference that @remixedcat refers to that are absolutely worth looking into.

Acrylic WiFi is an excellent program. Run it for about 15 minutes, then use Snip to take a screenshot of it (Google: Now to use Microsoft Snip, if you've never used it). You can attach images to a new post or upload them to Techpowerup.org and past the IMG code in your post.

Hope this helps get you going in the right direction!

*Toast :toast:

 

My laptop is not showing other devices or unknown devices

Hi,

My name is Angel. I am an Independent Advisor. Thank you for posting in Microsoft Community.

Some devices might be listed under hidden devices in Device Manager, I suggest you to open Device Manager then click on View option and click on Show hidden devices. Once it is done, check whether you can find the device.

As an initial step of troubleshooting, I suggest you to try connecting the device with other USB ports and check if it is detected (If you are connecting through USB).

Also, try updating the USB drivers and check if it helps. Follow the below steps.

-Open Device Manager.

-Find and expand Universal Serial Bus controllers.

-Right-click on each driver listed and click on Update Driver Software

-Restart the system after updating the drivers.

-Try connecting the device and check if the issue still persists.

Hope the information provided is useful. If the issue persists, reply here and we will be glad to help you.

Angel.