Windows 10: Laptop changed to administrator mode ?.

I had my laptop sent to Dell to fix my screen, it came back and it was in an administrator mode I think. Because of this, all my files are gone and I'm not sure how to get them back. I contacted support for this, but they didn't help me very much. I just want my files back as I had some important stuff.

:)

 

Administrator level User

Got the laptop. It's a Lenovo G500 so possibly has Lenovo stuff in the way? Anyway, booted it normally and it opens into a regular account without admin privileges. Rebooted it into Recovery mode (per Option 5) and get Lenovo logo and Preparing Automatic Repair message; then Select Account + "You need to sign in as an administrator to continue but there aren't any administrator accounts on this PC". There is an option "Forgot your password or don't see your account?" but selecting that brings up a screen which should list admin accounts but there aren't any. Pressing the only option on that page Restart leads eventually to a BSOD with Stop code: 0xc00002e3 (which I know is misconfigured o/s or missing or damaged system files).

Can anybody suggest next steps in resolving this?

 

Changing administrator for new windows 10 laptop

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

To change the Account type follow the steps.

• 
  Press Windows + X, click on User Accounts.
  
• 
  Click on change your account type.
  
• 
  Select standard account.
  

To delete the account follow the steps.

• 
  Press Windows + X, click on User Accounts.
  
• 
  Click on Manage other Account.
  
• 
  Select the user account.
  
• 
  Click on Delete the account.
  

To create the new user account follow the steps.

• 
  Press Windows + X, click on User Accounts.
  
• 
  Click on Manage other Account.
  
• 
  Click on Add A new user in PC setting.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

changing administrator

Hi,

Share this information to assist you better.

• What are the steps you have tried to change the Admin rights?
• How many accounts have you configured in your computer?

Try the below steps if you have not tried:

• Open Control Panel (Move the cursor to the lower/left corner of the screen and
  Right Click, select Control Panel on the menu.
• In Control Panel, select User Accounts.
• Select Manage another account.

This will show all of the user accounts on the computer. If there is an Administrator account it will show that designation.

• Sign Out and log on with any Administrator Account.
• Go back to Control Panel/User Accounts.
• Select Manage another account and then select the Standard account you wish to change.
• Select the Change Account Type option.
• Select the Administrator option to change the account and click the
  Change Account Type button.

If there are no other Administrator Accounts, let us know and we can try another recovery method.



Let us know what you find.