Windows 10: Laptop crashes in sleep mode

Computer info:OS Name Microsoft Windows 10 Home Version 10.0.19042 Build 19042 System Manufacturer ASUSTeK COMPUTER INC. System Model VivoBook_ASUSLaptop X421FQY_K413FQ Processor IntelR CoreTM i7-10510U CPU @ 1.80GHz, 2304 Mhz, 4 Cores, 8 Logical Processors BIOS Version/Date American Megatrends Inc. X421FQY.304, 4/1/2021 SMBIOS Version 3.2 Embedded Controller Version 255.255 BIOS Mode UEFIMy computer keeps crashing in sleep mode. When I close the lid and leave the computer for more than 15 minutes, I find that it has restarted and closed down all programs. Event Viewer logs the followi

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ASUS Laptop Won't Wake from Sleep Mode

OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
System Manufacturer ASUSTeK COMPUTER INC.
System Model UX490UAR
System Type x64-based PC
SMBIOS Version 3.0

Problem: about 80% of the time, my laptop won't wake up from sleep mode via keyboard press or mouse move/click. I seem to be missing many common features in power plan too, even after fresh Windows 10 install.

Troubleshooting Steps:

1. Reinstalled Windows 10 (clean)
2. Updated all drivers
3. Replicated on multiple Windows 10 versions, updates
4. BIOS latest version
5. No USB devices attached, ever. Only USB-C power and bluetooth mouse
6. Disabled "fast startup" in control panel

 

Laptop crashing and shutting down when put in sleep mode

Hi,

I'm having a crashing issue with a Toshiba Satellite S855-S5165 laptop. When the computer is put in sleep mode, the screen blacks out and the laptop freezes for ~ 5 minutes. After five minutes the laptop will crash and shutdown, generating a dump file. This happens both on battery and when plugged in. A cursory glance at the dump file indicates that it's a driver problem, but I'm not sure which driver is the culprit.

The laptop originally shipped with Windows 8. It was upgraded to Windows 10 during the free upgrade period. Toshiba's support site doesn't list any Windows 10 drivers for this model. I've installed the newest Windows 8 / Windows 8.1 drivers listed on the support site, but this hasn't fixed the problem. I've also uninstalled all software that appears to be bloatware. The laptop exhibits no significant issues, other than this sleep problem.

Attached is the DM Log Collector zip file. Any assistance you can provide would be appreciated!

 

Sleep mode

Hi Adam,

For us to better assist with your issue on sleep mode, we'd like to ask a few questions.

• Have you made any updates to your computer before experiencing this issue?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you refer to this thread and follow the answer of Andre
Da Costa to troubleshoot the issue with sleep mode missing.

You can also refer to this article that was
created by Andre Da Costa to enable sleep mode.

Looking forward to you response.