Windows 10: Laptop "Crashing" - No blue screen, just a restart

Discus and support Laptop "Crashing" - No blue screen, just a restart in Windows 10 BSOD Crashes and Debugging to solve the problem; My Dell XPS has recently been randomly restarting. It's as if I was holding down the power button - it just shuts off to a black screen and immediately... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by fluxthings, May 7, 2019.

  1. Laptop "Crashing" - No blue screen, just a restart


    My Dell XPS has recently been randomly restarting. It's as if I was holding down the power button - it just shuts off to a black screen and immediately restarts. I have checked my disks and seem to have no errors there and have run my antivirus software. I tried to run a program that reads crash reports but my system is not actually crashing, just restarting. It does seem to only happen when plugged in. Any ideas?

    :)
     
    fluxthings, May 7, 2019
    #1
  2. Law-II Win User

    Crash/blue screen

    Hi

    I assume from the title of your post Crash/Blue Screen that the PC has crashed and produced a *BSOD=[Blue Screen Of Death] =Blue Screen; and that the PC recovered from this; if and when you see the Blue Screen write the Stop Code down; recover the PC or use one that is working to access the net and look up the Stop Code.

    nb: You may be able to view this with a [*BlueScreenView] application, google for this.

    Edit Link - Blue screen of death (STOP error) information in dump files.

    Description
    ===========

    BlueScreenView scans all your minidump files created during 'blue screen
    of death' crashes, and displays the information about all crashes in one
    table. For each crash, BlueScreenView displays the minidump filename, the
    date/time of the crash, the basic crash information displayed in the blue
    screen (Bug Check Code and 4 parameters), and the details of the driver
    or module that possibly caused the crash (filename, product name, file
    description, and file version).
    For each crash displayed in the upper pane, you can view the details of
    the device drivers loaded during the crash in the lower pane.
    BlueScreenView also mark the drivers that their addresses found in the
    crash stack, so you can easily locate the suspected drivers that possibly
    caused the crash.

    atb

    Law-II
     
    Law-II, May 7, 2019
    #2
  3. iuppiter Win User
    Blue Screen of Death (Crash) When Playing Games


    Nothing for step 10.

    Step 11 -
    Laptop "Crashing" - No blue screen, just a restart [​IMG]
     
    iuppiter, May 7, 2019
    #3
  4. Laptop "Crashing" - No blue screen, just a restart

    my system keeps on crashing. (blue screen)

    Hello Harrison,

    A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

    To better assist you with your concern, I'd like to know the following:

    • Confirm which build is currently installed on your device. To check, follow the steps below:
    • Press Windows key + R, then type in winver.
    • Click OK.
    • Were there any recent changes made prior to this issue?
    • What is the make and model of your device?

    Meanwhile, we recommend performing the suggested steps in this article to troubleshoot blue screen issues
    on Windows 10.

    Looking forward to your response.

    Regards.
     
    Melchizedek Qui, May 7, 2019
    #4
Thema:

Laptop "Crashing" - No blue screen, just a restart

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