Windows 10: Laptop dead after Windows Update

Discus and support Laptop dead after Windows Update in Windows 10 BSOD Crashes and Debugging to solve the problem; Laptop: Asus TUF Gaming A15, Ryzen 7 4800H with RTX 2060. 4 months old, purchased July this year. The device was working as intended all that time.... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by DrLyss, Nov 25, 2020.

  1. DrLyss Win User

    Laptop dead after Windows Update


    Laptop: Asus TUF Gaming A15, Ryzen 7 4800H with RTX 2060. 4 months old, purchased July this year.

    The device was working as intended all that time. Today I allowed it to download all those Windows updates - there was a whole bunch of them, 1.27GB worth, Windows, .NET, AMD, Nvidia drivers...

    Downloaded. Some installed. Device asked for a restart - I did accept that, it still installed something else...and switched off.

    After nothing happened for a few minutes, I just hit Power button to start. Button led is on, charging LED is on, keyboard backlight is on, nothing else happens.

    Holding F2 + hitting Power, to enter BIOS for this laptop model. No effect.

    Disconnected all external accessories. Didn't help.

    Hold Power button for 60s. No effect.

    Took off the back cover, disconnected the battery and charger, of course. Waited for a few minutes, pushed Power for 60s to reset cmos. Reconnected the battery, plugged in the charger. Something changed tho - still doesn't start, but now no LEDs, no keyboard backlight, no charging LED. Completely dead.

    Took off and re-installed RAM - 1st piece, 2nd piece, both pieces switched places. Nothing. Sure, it was useless if there's no power indication, but "just in case".

    Any thoughts about what else could be done to revive it went out. I've got an expensive brick.

    :)
     
    DrLyss, Nov 25, 2020
    #1
  2. 3Colors Win User

    Windows Updated(16299.309).KB4088776 Restart is required to complete.

    Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

    Thanks for the suggestions and for the time to respond Laptop dead after Windows Update :) Best regards.


    And thanks for the tip of that program, I'll have it on my list.
     
    3Colors, Nov 25, 2020
    #2
  3. n-ster Win User
    n-ster, Nov 25, 2020
    #3
  4. AsRock Win User

    Laptop dead after Windows Update

    Windows Updates failed to instal

    I'm not sure how differant XP media center Edition is but you could clear the history \ cache if these folders are there.

    Step 1 Register DLL files.

    =================

    By trying this step, we can check if the update engines are working properly.



    1. Close all instances of Internet Explorer.

    2. Click Start and Run, type "Regsvr32 atl.dll" (without quotes) in the Open box and click OK.



    Note: There is a space between regsvr32 and atl.dll



    3. Similarly, one by one, register the files listed below:



    Regsvr32 msxml3.dll

    Regsvr32 wuapi.dll

    Regsvr32 wuaueng.dll

    Regsvr32 wuaueng1.dll

    Regsvr32 wups2.dll

    Regsvr32 wucltui.dll

    Regsvr32 wups.dll

    Regsvr32 wuweb.dll

    Regsvr32 qmgr.dll

    Regsvr32 qmgrprxy.dll

    Regsvr32 jscript.dll



    Note: If you encounter errors while registering any of these files then skip that file and continue with the next one.



    If the issue persists, let's move on to the steps below to verify Windows Update services and temporary folders.



    Step 2 Verify the relevant Windows Update services.

    =========================================

    1. Click Start->Run, type "services.msc" (without quotation marks) in the open box and click OK.

    2. Double click the service "Automatic Updates".

    3. Click on the Log On tab, please ensure the option "Local System account" is selected and the option "Allow service to interact with desktop" is unchecked.

    4. Check if this service has been enabled on the listed Hardware Profile. If not, please click the Enable button to enable it.

    5. Click on the tab "General "; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the button "Stop" under "Service Status" to stop the service.

    6. Then please click the button "Start" under "Service Status" to start the service.

    7. Please repeat the above steps with the other services:



    Background Intelligent Transfer Service

    Event Log

    Remote Procedure Call (RPC)



    Note: Event log service is enabled on all of the hardware profiles; this service does not have an option to enable or disable on certain hardware profile.



    If it still does not help, let's proceed to step 3.



    Step 3 Reload the Update temporary folders.

    ===================================

    One possible cause is that the temporary folder for Windows Update is containing corrupted files. Let's erase all the files there to get the system clean.



    1. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



    Net stop WuAuServ



    2. Click Start, Run, type: %windir% and press Enter.

    3. In the opened folder, rename the folder SoftwareDistribution to Sdold.

    4. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



    Net start WuAuServ



    Please test the Windows Update website and let me know the result. If the issue persists, to clarify the issue and provide more accurate troubleshooting steps, please assist me in collecting the following information.
     
    AsRock, Nov 25, 2020
    #4
Thema:

Laptop dead after Windows Update

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