Windows 10: Laptop (Dell XPS 13) goes sleeping randomly

Discus and support Laptop (Dell XPS 13) goes sleeping randomly in Windows 10 Ask Insider to solve the problem; My laptop goes sleeping randomly (1). I observed that right before that happens, the Power-LED flashes in yellow color (5 fast flashes). Sometimes when... Discussion in 'Windows 10 Ask Insider' started by /u/Litti94, Jun 10, 2020.

  1. /U/LITTI94
    /u/Litti94 Win User

    Laptop (Dell XPS 13) goes sleeping randomly


    My laptop goes sleeping randomly (1). I observed that right before that happens, the Power-LED flashes in yellow color (5 fast flashes). Sometimes when the LEDs flash in that way, I move the mouse to prevent the PC to go to sleep and it appears to work. Because of that LED-flashing I think it might be a Dell-Issue and not a Windows-Issue? After the LED-flashing, for half a second there is a Windows-Screen stating "Locking". After that the PC goes into sleep mode (I can wake it up afterwards and the active apps are still there).

    I tried a few things which did not work:

    • Windows is updated to newest version.
    • Screen Saver is turned off (also, box "loginpage..." unchecked).
    • Automatic Sleep/Standby after some time is deactivated.
    • I set the BIOS settings to "defaults".

    All this happens since a week or so. I replaced the battery two months ago. Since I could not find a genuine replacement, I built in a third party battery. Another issue that came with the battery replacement: Sometimes the LED flashes yellow (slow continuous) without consequences until I restart it (2). I am disappointed of dell on the one hand not offering a authentic battery for a PC I bought in ca. 2017 and on the other hand not accepting third party batteries.

    Model: XPS 13 9350
    Windows 10 Home

    Does anybody has the same issues, i.e. (1) and/or (2)? Can anybody help?

    Thanks!

    submitted by /u/Litti94
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    :)
     
    /u/Litti94, Jun 10, 2020
    #1
  2. MIDNIGHT_LIGHTNING
    Midnight_lightning Win User

    Dell XPS 13 (9370) Getting Warm in Sleep Mode

    I like my laptops to sleep when I close the lid and have set this up on my next Dell XPS 13.

    When I put my other laptops to sleep they are stone cold but the Dell XPS stays as warm in sleep as it gets when doing light browsing.

    I have run the powercfg /a and - energy reports and see that S3 doesn't seem to be supported and the XPS is using some other "sleep" protocol.

    Can anyone tell me what I need to do to get this to sleep cold - Dell don't seem to have a clue.

    Thanks

    Jon
     
    Midnight_lightning, Jun 10, 2020
    #2
  3. SHAY RAIZE-MESHULAM
    Shay Raize-Meshulam Win User
    Windows 10 on new Dell XPS 13 will not sleep properly

    Still fighting with this issue...

    I tried to install all the recommended drivers from Dell and keep doing it during the last few months.

    But it did not solve my issue (new Dell XPS 13), PC does not goes to sleep mode but keeps a clean boot.

    Got use to it...fact it is very annoying!!!
     
    Shay Raize-Meshulam, Jun 10, 2020
    #3
  4. ANDRE DA COSTA
    Andre Da Costa Win User

    Laptop (Dell XPS 13) goes sleeping randomly

    Dell XPS 13 9333 - Windows couldnt not complete the installation, to install windows on this computer, please restart the installation

    According to Dell's official Windows 10 Creators Update page, the Dell xps 13 9333 is not listed as tested:

    http://www.dell.com/support/article...-to-windows-10-creators-update?lang=en#XPS-NB



    You can try a manual upgraded as suggested in my previous reply using the ISO in addition to the 12 steps before upgrading.
     
    Andre Da Costa, Jun 10, 2020
    #4
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Laptop (Dell XPS 13) goes sleeping randomly

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