Windows 10: laptop device camera is not working, can you help

laptop device camera is not working, can you help

:)

 

Camera not working

This is not a plug and play device, it's built into my laptop.. lol.

Sorry my bad for not mentioning, the program does install and seem to work fine. It did work when I first installed it, but it stopped working. Even if I freshly reinstall.

Errors are as followed..

When I open the program:

A webcam was not found or is not working properly.
Please click connect button and try again.

When I click the connect button....

Camera not found. The camera is in use by another application, or not connected. Make sure the camera is connected and working properly, then try again.

It is connected properly, and there are no other programs running in the back ground.

 

Camera on laptop not working

Hello Ferrandino,

Thank you for posting in Microsoft Community.

I understand that the camera is not working in your PC. We will help you.

As per the description above, you have tried troubleshooting and still the camera is not working. This could be a hardware issue in your PC.

To assist you better, I suggest you to answer the below questions.

• What all steps did you try to resolve the issue?
• Did you make any recent hardware or software changes prior to the issue?
• Did you try updating or reinstalling the camera drivers?
• What is the exact make and model of your machine?

Please post to us with more information to help you better.

 

Camera on Laptop Not Working

Hi Neil,

This issue might have occurred due to corrupted/ outdated drivers on your device.

Let us try few of the below troubleshooting steps and check if it helps.

Step 1: I suggest you to check if there is any yellow exclamation point on WebCam in Device Manager.

• Press Windows + X keys from the keyboard, click on
  Device Manager.
• Expand WebCam drives under
  Imaging devices , right click on the driver.
• Click on Properties and check the
  device status.
• If not, select Update Driver Software.

Step 2: I suggest you to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

If the issue is with the Camera app,

Step 3: I suggest you to run the
Windows Store Apps troubleshooter.

Windows Store Apps Troubleshooter,
troubleshoots problems that may prevent Windows Store Apps from working correctly.

Run the troubleshooter for Windows apps

Hope it helps. Reply to the post with an updated status of accessing the webcam for further assistance.

Thank you.