Windows 10: Laptop does not recognize USB flash drives or transfer cable

My laptop does not recognize USB flash drives, external drives, or my data/transfer cable. Problem discovered when I needed to move files from this laptop to another and nothing worked. USB mouse (wired or wireless) works though.

When I plug in a flash drive, it detects it, but lists it under "Other devices" in Device Manager. Device Manager will show all USB drives and the transfer cable under the Other Devices menu. When I right click the item to view the error message, it says "The drivers for this device are not installed. (Code 28)"

If I try to Update Driver, it tells me it is unable to find or install any drivers (Windows is unable to find any drivers for your device).

OS: Windows 10 (latest updates installed)
Laptop: Dell

:)

 

USB Transfer to Laptop

Hello Judy,

I suggest you to copy all the files to a flash drive from the laptop.
You may create a new folder on your desktop and name that folder as per your choice.

• 
  Perform the steps to transfer the files from laptop to desktop.
  
• 
  Plug in the flash drive and wait for it to get detected.
  
• 
  Now, open the flash drive and Right Click on the files that you want to transfer and select “Copy”.
  
• 
  Now, open the folder on desktop and Right Click on an empty space in the folder and select “Paste”.
  
• 
  Similarly, you can transfer all other files.
  

As per the file size you can also use an external drive instead of a flash drive and transfer the data.



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

OS doesn't recognize USB flash drives (KB4056892)


Just completed Win10 update KB4056892 on my Sony laptop, now running v.1709, build 16299.125. Almost everything is fine except the system no longer recognizes USB flash drives. When a flash drive (USB2 or 3) is inserted in a port the Device Manager recognizes it as "Other Devices", lists what it is (for example "TOSHIBA TransMemory USB Device") but says under Properties: "The drivers for this device are not installed. (Code 28) There are no compatible drivers for this device." When I try to update the driver, the Update Drivers feature says "Windows could not find drivers for your device." Device Manager shows no problems under Universal Serial Bus Controllers.

I know the drivers for flash drives are somewhere in the system because I have used these ports and flash drives many times prior to KB4056892, but I don't know where they are or how to tell the OS where they are. Suggestions would be appreciated.

 

How To Transfer Documents to Upgraded Windows 10 using a USB 3.0 Flash Drive?

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

I suggest you to copy all the files to a flash drive from the laptop.
You may create a new folder on your desktop and name that folder as per your choice.

• 
  Perform the steps to transfer the files from laptop to desktop.
  
• 
  Plug in the flash drive and wait for it to get detected.
  
• 
  Now, open the flash drive and Right Click on the files that you want to transfer and select “Copy”.
  
• 
  Now, open the folder on desktop and Right Click on an empty space in the folder and select “Paste”.
  
• 
  Similarly, you can transfer all other files.
  

As per the file size you can also use an external drive instead of a flash drive and transfer the data.



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.