Windows 10: laptop doesn't shut down

Discus and support laptop doesn't shut down in Windows 10 Performance & Maintenance to solve the problem; Hello guys, after the recent update i'm not able to shut down my laptop. When i click on shutdown it goes to lock screen and when i try to shut down... Discussion in 'Windows 10 Performance & Maintenance' started by Ifu, Jun 27, 2021.

  1. IFU
    Ifu Win User

    laptop doesn't shut down


    Hello guys, after the recent update i'm not able to shut down my laptop. When i click on shutdown it goes to lock screen and when i try to shut down from lock screen it again gets stuck on lock screen. kindly help

    :)
     
    Ifu, Jun 27, 2021
    #1
  2. BETOLP
    BetoLP Win User

    Windows doesn`t start. Authomatic repair doesn`t work.

    Thanks again!!

    I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

    I`ll do it and I`ll be updating this thread when I have the report.

    - - - Updated - - -

    I ran SeaTools. These are the results:

    laptop doesn't shut down [​IMG]


    Does it mean my HDD is useless?
     
    BetoLP, Jun 27, 2021
    #2
  3. CYRRUSV
    CyrrusV Win User
    hd6950 to hd 6970

    ok
    i ve tried everything:with atiflash from dos,winflash.step by step with bios powercolor hd 6970 from the database.
    nothing,doesn´t work.any suggestion????
     
    CyrrusV, Jun 27, 2021
    #3
  4. BETOLP
    BetoLP Win User

    laptop doesn't shut down

    Windows doesn`t start. Authomatic repair doesn`t work.

    Thanks for your answer, ken!
    I deleted all my data. I had have it backed up.

    I did a clean installation using the windows media creation tool (usb option).

    No, I didn`t. I thought a clean installation would solve the problem.

    After posting my previous message, I did it.


    laptop doesn't shut down [​IMG]


    After chkdsk, I close cmd and tried to boot and the laptop just turned it off. This morning I`ve restarted it and automatically windows did a repair. Windows has booted and it seems that the repair tool has removed chrome and acrobat pdf reader (the only two programs I had installed after reinstalling windows).

    Now Windows is installing updates and restarting my lapop, I`m kind of frightened. I don`t want it to happen again. Anyhow, I want to know what has brought the issue

    I`ve been looking for information about the error code at the end of the picture and I didn`t get anywhere.
     
    BetoLP, Jun 27, 2021
    #4
Thema:

laptop doesn't shut down

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