Windows 10: Laptop EXTREMELY SLOW for past 2 weeks

Hello,


I am technologically challenged but can do the basics. My computer started to freeze every few seconds for the past two weeks.


I apologize in advance if I am giving too much information but I don't know what else to try. Thanks in advance for your help or ideas as to how to solve this.


I cleaned the temp files,


-I did the defragmentation I think that's the name,

-shut down and restart, called Rogers to see if it was the speed.


Since the pandemic closed the repair place inside Best Buy, I have asked around and done everything I was told:

• empty your c:/ drive because you don't have enough space. I purchased a brand new external drive and yet, my c:/ was not full.
• it is heating too much, it is the fan. I close it at night and then in the morning turn it on, all is well. Right now the fan makes noise and the side vent is hot. The computer is on a thingy, table-like that has fans also and that let's the bottom of my computer to be risen from the desk -- hope you know what I mean, sorry...
• it is freezing every few months because it will die on you any time now -- that REALLY SCARED me!
• I use chrome and was told to use a different one in case it was a chrome problem. I tried Edge and the problem is exactly the same: it takes too long to download OR not responding! So, it is not chrome, thankfully!

Is this a computer or internet problem?


Is this because of the type of internet speed I have basic speed as I did not usually even watched movies? This week I started the Amazon Video trial and the movies freeze every couple of minutes. However, I don't have any problem watching a movie on Netflix. Movies are watched on the TV if that helps, with WIFI.


Is it because now the full country is using internet at the same time 24/7 and therefore it is 'slower' for everybody?


If someone could help me please, with VERY SIMPLE or rather step-by-step instructions that I can follow, I would be forever grateful!


It's been TWO HOURS since I started writing this message because it keeps freezing every couple of strokes!!,


Thank you, Desperate for IT Help

:)

 

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