Windows 10: Laptop fingerprint not working .

Discus and support Laptop fingerprint not working . in Windows Hello & Lockscreen to solve the problem; [ATTACH]Hi, I have a laptop that has a fingerprint sensor and at first when I used it, the fingerprint works and its windows hello to. But now it... Discussion in 'Windows Hello & Lockscreen' started by jakehe1226, Dec 5, 2020.

  1. Laptop fingerprint not working .


    Laptop fingerprint not working . a04f9cc9-ebff-4ca5-9dd6-5595377827fb?upload=true.png Hi,


    I have a laptop that has a fingerprint sensor and at first when I used it, the fingerprint works and its windows hello to.


    But now it just doesn't work like it disabled itself.


    When you go to the setup sign in options it just says something went wrong and I had this for a few months.

    When I go to the device manager it just says that the biometric device is working.


    What do I do?


    Thanks.

    :)
     
    jakehe1226, Dec 5, 2020
    #1
  2. Jessen P Win User

    Fingerprint scaner does not work as expected in Lenovo laptop

    Hi Robert,

    What is the model of the Lenovo laptop wherein the fingerprint scanner does not work?

    Since the issue involves working of the fingerprint scanner which came inbuilt with the Lenovo laptop, I would request you to contact the laptop manufacturer.

    In the meanwhile you can execute the Hardware and devices troubleshooter and then check if it helps.

    Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with the Bluetooth adapter. Refer these steps:


    • Press Windows key + X, select
      Control panel.


    • Change the view by option on the top right to
      Large icons.

    • Click on troubleshooting and click on the
      view all option on the left panel.

    • Run the Hardware and devices troubleshooter.

    • Restart your computer and check if the issue is resolved.

    Please revert if you face any issues with the fingerprint scanner.
     
    Jessen P, Dec 5, 2020
    #2
  3. fingerprint swipe quit working.

    Hi,

    Thank you for your interest in Windows 10.

    I suggest you to follow the methods below and check if it fixes the issue.

    Method 1: Run Hardware and Devices Troubleshooter

    Follow these steps to run Hardware and Devices troubleshooter:

    • Press Windows key + W and type troubleshooting.
    • Select Troubleshooting.
    • Select View all on the top left corner.
    • Click Hardware and Devices.
    • Follow the on-screen instruction to run the troubleshooter.
    Method 2: Uninstall and reinstall the driver

    I suggest you to try uninstall the fingerprint
    drivers check if it works for you.

    Follow the steps to uninstall the Fingerprint
    drivers:

    • Press Windows Key + X key and click Device Manager.
    • Right-click on the Fingerprint device listed and click on ‘Uninstall’.
    • Select the option to Delete driver software.
    • Restart the computer after its uninstalled.
    Try to access the device manufacturer's website and download and install the latest chipset and Fingerprint
    drivers.

    Method 3

    If issue still persists, I suggest you to uninstall and reinstall the Fingerprint
    drivers in Compatibility mode and check if it works:

    Follow the steps to uninstall the Fingerprint
    driver:

    • Press Windows Key + X key.
    • Click on Device Manager.
    • Right-click on the Fingerprint device listed and click on ‘Uninstall’.
    • Select the option to Delete driver software.
    • Restart the computer after its uninstalled.
    Now download the drivers the manufacturer website and install it in Windows 8.1 compatibility mode. Follow the steps provided below to install the drivers in compatibility mode:

    • Right-click on the driver setup file and click on ‘properties’.
    • Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select Windows 8.1 operating system from the drop down.
    • Click on ‘Apply’ and click ‘OK’ and run the file to install it.
    Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.
     
    Mann_Manohar, Dec 5, 2020
    #3
  4. Laptop fingerprint not working .

    Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
     
    MildredMorales2, Dec 5, 2020
    #4
Thema:

Laptop fingerprint not working .

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