Windows 10: Laptop Freeze

Search for This PC, click on that, and right click on your c drive and open that up...look for the hp folders and open them, there may be two...open the folders and subfolders and look for hp setup. it will be somewhere in one of the folders. Delete the contents of the folder.
Let me know if you find it

 

Maybe it's time to check some hardware?
Download PassMark DiskCheckup and see if your hard drive is healthy.
Let it run for a while to have the SMART attributes settle in.

Run CHKDSK on the hard drive to check for and repair errors.
Drive Error Checking in Windows 10 - Windows 10 Forums

If all checks out, you might want to run Memtest86+ to make sure your RAM isn't failing.

 

I looked everywhere but I couldn't find anything

 

Type sfc/scannow in command prompt as administrator and see if you have any corrupted files. Don't remember if you did this or not

https://www.tenforums.com/tutorials/2...dows-10-a.html

 

How do I become administrator? It says I need to be it

 

When you right click the start menu, scroll up to command prompt (Admin)...Left click on that , and it will open the admin prompt dialog box... Type in sfc/scannow and press enter. It will take a few minutes to run and will show progress. When its finished it will tell you one of two things. Either it found no integrity violations or there was a problem.
Let us know what is found.