Windows 10: Laptop freezes at random times, once everyday, not BSOD

Discus and support Laptop freezes at random times, once everyday, not BSOD in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello,I am having problems with my laptop, as mentioned in the title, it freezes once a day, it's not a BSOD, and it happens whenever, for example... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by mZeph89, May 10, 2021.

  1. mZeph89 Win User

    Laptop freezes at random times, once everyday, not BSOD


    Hello,I am having problems with my laptop, as mentioned in the title, it freezes once a day, it's not a BSOD, and it happens whenever, for example today I only had spotify running, while other days I was playing games, the only way to continue using it is to do a hard reboot. Anything I can do to fix it? I created an event log of the administrative event here, the freeze happened at ~14:15 BST.https://1drv.ms/u/s!ArGRSysIz45PeMrIrr18qZIUQrI?e=0LatHQ Here's the specs: Operating System: Windows 10 Home 64-bit 10.0, Build 19042 19041.vb_release.1

    :)
     
    mZeph89, May 10, 2021
    #1
  2. NetSurfer Win User

    BSOD and freezing

    Yesterday I started up my laptop from hibernating and it freezes, after restarting several times I get a BSOD which freezed on the BSOD one time.
    After restarting again the laptop freezed at the Welcome screen.
    I have had the freezing before, it was gone for about 2 months.
    I did not install any new hardware.
    Now it seems to run fine again.

    But what is causing the freezing and the BSOD?
    I bought this laptop last January.
     
    NetSurfer, May 10, 2021
    #2
  3. ARC
    Arc Win User
    Random BSODs "Bad_Pool_Caller"


    This BSOD happens anywhere, irrespective of BitDefender. It takes place even when the antivirus is MSE in case of Windows 7. The most common cause is an expired trial or a cracked installation. Some examples:

    We are on our way of troubleshooting. If the uninstallation and reinstallation does not work, we will take the next step.

    I, in general, know what I am doing and what I am suggesting. If I feel that I am unable to control the issue, I will definitely ask for help.
     
  4. philc43 Win User

    Laptop freezes at random times, once everyday, not BSOD

    Random freezes or BSODs (In windows drivers)

    Basically you need to go back to the step described in my post #121

    As the freeze happens when you leave the system idle for a while it is most likely a driver associated with a background process that starts up when the system is idle for while. You might be able to search the event information logs to check which services started around the exact time of the freeze.
     
    philc43, May 10, 2021
    #4
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Laptop freezes at random times, once everyday, not BSOD

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