Windows 10: Laptop freezes constantly and loses internet connection?

My laptop has been freezing for some time (for a really long time), and then it can't be operated anymore, and when a video is playing it makes a whirring noise. I then have to shut it down by holding down the on/off button for 15 seconds. But as if that wasn't enough, he has been spontaneously losing his Internet connection several times a day for the past few months. Most of the time I have to restart it several times until an internet connection is available again.

But it can't be malware or something, because this problem has been around for a very, very long time, and Windows tells me from time to time that no viruses were found.

What else could it be? What can I do to finally put an end to this?

:)

 

Freezing and losing internet

I keep losing internet and my laptop keeps freezing and when I update the drivers or factory reset it i still have the problem

 

Losing internet connection intermittently only on laptop

Hi Lindamartin,

For us to know the reason why your laptop is losing internet connection intermittently and how to fix it, we would like to know more information:

• Have you tried updating your drivers?
• Did you receive any error messages?

We suggest that you try the troubleshooting steps below and check if it will solve the issue:

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Internet Connections.

5. Follow the on-screen instructions to run the troubleshooter.

If the issue persists then follow the below method.

Method 2:

We suggest you to update the Network adapters driver from the Device Manager.

Follow the below steps:

1. Right click on Start button and click on
Device Manager.

2. Expand the
Network adapters driver from the list.

3. Right click on the driver and click on
Update driver Software.

Post us back with the result.

 

laptop freez

Hi,

You laptop freezing constantly after upgrading it to Windows 10 could be caused by some settings that are not configured properly. For us to better clarify the concern, kindly answer the questions below:

• Are you receiving any error message when the laptop freezes?
• Was there any specific action done or application that was opened before the laptop freezes?

We look forward to you response.