Windows 10: Laptop freezes randomly and won't turn off Unless I hold down the power button

Hello. These are my laptop specsOS: Windows 10CPU: InterR CoreTM i7-4510U CPU @ 2.00GHzGPU: IntelR HD Graphics FamilyMy laptop is not a gaming laptop but a basic Lenovo lancer 545, I don't play games that require high specs though I still enjoy my timeRecently I've been having this problem where my laptop will randomly freeze to the point where I can't shut down via the bottom left windows button or by using the button combination CTRL + ALT + Del, The only way it shuts down is by holding down the start up button Which frankly I'm scared of doing every time because I heard that it could

:)

 

laptop won't turn on

this is taking it a step further than the previous post, so ill do that and see what happens.

I believe i checked this , could be a different cable but ill double check.

Edit: oh and sometimes when i press and hold the power button the little green power button light will briefly turn on.

 

Unplugging power cord and holding the power button. PC won't turn on

Okay so I attempted to fix a Windows 10 usb problem by following a month old forum. The instructions were:

1. Unplug the power cord from desktop computer.
   
2. Hold in the on/off button for approx. 10 seconds until the light goes off. This kills the reserve power.
   
3. Unplug all of your USB cords from the back of your machine as well as any flash drive or any other USB
   device that is plugged into your computer.
   
4. Insert the power plug back into your computer and power it up. Allow it to completely load everything
   that it needs to before you do anything else.
   
5. Now start plugging your USB devices back into your computer one at a time while waiting for them to
   indicate that they are recognized. Do this with each one of your devices until all have been recognized.
   
6. Now right/click on computer or This PC and choose Manage / Device Manager /USB Serial Controllers and
   check to see if any of them have the yellow tag. They should not have if the problem is corrected.
   

Unfortunately I only got to Step 4, when I press the power button nothing turns on. So now I'm at a complete loss. The only thing that seems to turn on though, would be the lights to my led keyboard when I plug it in. Anyways, how do I fix/turn on my PC again?

Here's a link to the forum: Unknown USB device in Windows 10

 

Laptop touchpad cursor freezes randomly

Hello，Brigette24

Thank you for posting in the Microsoft community.



I see that you've already tried to fix the mouse cursor randomly freezing through system file repair and driver level attempts, thank you for your patience in testing which effectively narrowed down the problem to locate the issue. It looks like a third-party software has hijacked your touchpad cursor, we will check it out for your case, please follow the steps below to enter Safe Mode:

1. Press and hold the power button for 10 seconds to turn off your device.

2. Press the power button again to turn on your device.

3. Immediately after Windows starts (e.g., on some devices, the manufacturer's logo is on restart), press and hold the power button for 10 seconds to turn off the device.

4. Press the power button again to turn on your device.

5. Press and hold the power button for 10 seconds to turn off your device while Windows restarts.

6. Press the power button again to turn on your device.

7. Allow the device to restart to perform the automatic repair, and then select "Advanced Options" to enter winRE.

In winRE, on the "Select Options" screen, select "Troubleshoot > Advanced Options" > "Startup Settings > Restart". After the device restarts, you will see a list of options. Select "5" from the list or press F5 to enter the "Safe Mode with Networking", this way you can switch to the system's Safe Mode for further actions.

Please enter Safe Mode and see if the problem of the cursor freezing randomly still exists. If the problem does not exist, please boot the system normally and perform a clean boot to check it, you can refer to the specific steps:

How to perform a clean boot in Windows - Microsoft Support

Exemption: "Clean Boot" boots Windows with a minimal set of drivers and startup programs. It helps you determine if a background service is interfering with your game or program and isolate the cause of the problem.These "clean boot" steps may seem complicated at first glance. However, to avoid problems, follow them in order and step by step to help you get back on track.

If you need further assistance, please let us know the issues you encountered during the operation, and we will provide you with more advice.



Best Regards，

Rota|Microsoft Community Support Specialist