Windows 10: Laptop freezes when left idle for 5 minutes after installing Microsoft Office Home

A new Lenovo laptop (Windows 10 PRO 64-bit/64Bit) has been working perfectly fine for 2 weeks before I installed the Microsoft Office Home. After that laptop freezed in the middle of something and made buzzing noises. What kept on happening next was a system restart after app. 10 minutes of inactivity.


I unistalled Microsoft Office Home. Starting from this point laptop eather just freezes or freezes and makes buzzing noises after few minutes of inactivity.


"sfc /SCANNOW" and anti-virus check (McAfee Total Protection) did't show any results. Laptop doesn't freeze in the safe mode. When starting normaly (not over reset after the freezing case) Num Lock button is on and Microsoft Edge pops up.


Please help, I don't want to reinstall an operating system!! Thanks!

:)

 

Windows 10 freezes/deadlocks after being left idle for a few minutes

I have done all of what you suggested, and it still freezes when idle for a few minutes. I have just performed a 1 hour + download. Five minutes later, while the computer was idle, Windows 10 froze.

 

Windows freezes when left idle

Hi. I just wanna ask why does my laptop freezes when i left it idle? It's just randomly freezes and restart then when i left it untouch it's frozen again. Imusing windows 10 1709

 

Windows 10 freezes after ~5 minutes of inactivity/idle

Hi,

Hoping for some assistance on this, for what appears to be a somewhat common problem.

My issue is extremely similar to
this issue. I would in fact say it is virtually identical.

In summary..

• After ~5 minutes of inactivity, Windows 10 completely freezes
• It absolutely hangs - it does not respond to any keyboard or mouse input. The
  only thing it responds to is a hard power off by holding down the power button for a few seconds.
• It doesn't matter whether music/video is playing - it will freeze provided there is
  5 minutes of inactivity
• If music is playing, the audio will also freeze.
• This means provided the computer receives constant input (whether mouse or keyboard), I can use it for almost an indefinite period of time
• I suspect it is related to a Windows Update/driver
• There are a small number of other situations which trigger a freeze - appears to be related to installation of software and/or Windows Update
  • Example is after installing VirtualBox, computer will freeze upon opening
  • Whilst attempting to install a Samsung Android driver, it froze in the middle of installation

As a side issue, I am also unable to shut down, restart or hibernate my computer. Shutting down/restarting/hibernating will result in the screen turning off, but unless I actually hard power off the computer by holding onto the power button, the power light
will show as on and you can hear the fan constantly running until it is forced off by a hard power off. I believe this is also related to a Windows Update/driver, because it did work previously. Maybe this should have its own separate question post, seeing
as it is probably a separate issue.

Hardware/Software Summary:

• Laptop Model: Acer Aspire E14 ES1-411-C1WD (purchased ~July 2015)
• OS: Windows 10 Home, Version 1709, OS Build 16299.192
• Processor: Intel Celeron CPU N2940 @ 1.83GHz

Let me know if any other information is required that may be of assistance.

Appreciate any assistance that can be provided!