Windows 10: Laptop Freezing Windows 10

My laptop has been crashing/freezing daily for at least 3 weeks now, I've reset it and the crashes still occur. It seems to happen when chrome is open and it can crash after a hour or not crash all day. I've tried to fix it myself but nothing I do is working any help would be appreciated thanks. Also my battery died about 3 weeks ago and I've been running my laptop on the power cord only if that has any relevance.

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Windows 10 screen freeze

Having installed Windows 10, obviously I need to go into Windows 10 to use the laptop (Asus K55 series). When I go into Windows 10 the screen freezes, the cursor freezes or disappears and the laptop is completely unusable.

Anyone can tell me (1) how I can un-freeze the screen so I can use the laptop and (2) how I can delete the garbage Windows 10 system and return to Windows 8.1

Many thanks for any useful guidance.

 

Asus Laptop Freezes Factory Reset

So I'm trying to Factory Reset my Asus laptop and while it prepares for a total reset it freezes and I've tried restarting the laptop and trying again but it freezes this is on Windows 10

 

Hi!
Your fine with it plugged in, just say a year or so; from now, I'd look into getting a new one.
Some are actually cheap. As for it being a reason for crashing I think not;unless you have little ones who..decide to put the cord from the outlet. Was your windows 10 Pre-Installed or an upgrade? I'd see if using another kind of browser and see if things change or if it crashes. Cleaning your systems cache and defragment your main drive. Normally if not changed that'd be C/. Let me know so I and the other members on this forum can assist you further. I'd wonder if you ram/CPU is tanked. It happens but it all depends on what is one the system and the usage it's dealing with. Do you get any error message before, during or after the crashes take place. Sometimes when you turn it on after the crash it may display an error message.

 

Windows 10 did not come pre-installed it was an upgrade and no the laptop completely freezes, no keyboard inputs or mouse movements work the only choice is to hard reset. Then it boots normally no error messages or anything like that.

 

Can it be rebooted in safe mode? So was the crashing taking place before the upgrade? If it was after the upgrade just make sure your system plays nice with win10. Some laptops I learned the hard way don't.

 

Restart the computer and press the ESC key. Here scroll down and run the Diagnostics to test the Memory (RAM) and HDD.
As stated, clear the internet cache Then try Chrome again.
You can also try a Clean Boot. If that works, add one startup item at a time and restart each time until it starts crashing or freezing, then you will know what the troubled program is.

 

Hey sorry for the late reply It seems my RAM is faulty so how should I proceed from here?

 

I just ran it again but this time it passed, can it pass but still need replacing?