Windows 10: laptop has encountered a problem and needs to restart

Discus and support laptop has encountered a problem and needs to restart in Windows 10 Drivers and Hardware to solve the problem; Hi everyone. Ok I bought a hp laptop last year whilst my old hp laptop was being fixed . Recently my old laptop overheated and no way of getting to the... Discussion in 'Windows 10 Drivers and Hardware' started by lindaOltmann-Harmens, Jun 8, 2020.

  1. LINDAOLTMANN-HARMENS
    lindaOltmann-Harmens Win User

    laptop has encountered a problem and needs to restart


    Hi everyone. Ok I bought a hp laptop last year whilst my old hp laptop was being fixed . Recently my old laptop overheated and no way of getting to the fan to see if it needed cleaning so I got my newer laptop out and use that. So I keep getting messages saying your laptop has encountered a problem and needs to restart . We are gathering information. This has happened several times I am not tech savvy at all. So I was having a look to see what is causing it. I noticed I have 2 devices but only this laptop is working. My question is how do I find out which one is the one I am using now as I haven't got the names of the 2 laptops so a bit scared of getting rid of one in case it is the wrong one. Sometimes I have had a message saying no boot device found and hp fixes it. I know this sounds vague and muddled but it is the only way I can describe my problem. TIA

    :)
     
    lindaOltmann-Harmens, Jun 8, 2020
    #1
  2. DARLEEN PEN
    Darleen Pen Win User

    My Laptop keeps restarting

    Hi Charles,

    Corruption within the system files is one of the possible reason why your laptop suddenly restarts. For us to provide an accurate solution, we would need you to answer the following questions:

    • Which build, version and edition of Windows 10 is installed on your computer?
    • What is the make and model of your laptop?
    • What changes were made to the device before this issue happened?
    • Have you encountered any error messages when the computer restarts?

    For initial troubleshooting, we suggest following the steps provided by
    Niranjan Manjhi     in this thread.

    We'll be waiting for your reply.
     
    Darleen Pen, Jun 8, 2020
    #2
  3. N-STER
    n-ster Win User
    n-ster, Jun 8, 2020
    #3
  4. XYLEE DEL
    Xylee Del Win User

    laptop has encountered a problem and needs to restart

    Laptop keeps randomly restarting

    Hi Alex,

    Your Windows 10 laptop may have encountered a system conflict that may have caused your laptop restart randomly. For us to help you with your Windows 10 concern, kindly answer the questions below:

    • Have you made any recent changes to your computer prior to this issue?
    • What is the current build and version number of your Windows 10? To check, press the Windows key, type
      winver, and press the Enter key.
    • What troubleshooting steps have you done so far?
    • Do you have a third-party antivirus software installed?

    We'll be waiting for your response.
     
    Xylee Del, Jun 8, 2020
    #4
Thema:

laptop has encountered a problem and needs to restart

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