Windows 10: Laptop internal and external mic not working

I have an asus K501LX and the microphone is not working. I tried using problem solving from the sound settings and it is not giving me any options. So i tried to plug in a USB microphone from sennheiser and the mic is still not working. I thought it had something to do with the sound driver so i deleted the driver and installed it again from the ASUS site. I still have the same problems however.

problem: internal mic and usb mic not working

tried: windows sound setting problem solving, Reinstalling sound driver

Am I missing any steps to try. Any help would be appreciated!

submitted by /u/Hundi425
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:)

 

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