Windows 10: laptop is immediately restarting after I shut it down

Discus and support laptop is immediately restarting after I shut it down in Windows 10 Support to solve the problem; This happened to me for the first time earlier today. I clicked 'shut down' on my HP laptop, the screen did the usual thing and went black, but then... Discussion in 'Windows 10 Support' started by ajaye, Apr 12, 2019.

  1. ajaye Win User

    laptop is immediately restarting after I shut it down


    This happened to me for the first time earlier today. I clicked 'shut down' on my HP laptop, the screen did the usual thing and went black, but then just a few seconds later the screen lit up with the 'welcome' page. Did the same thing several times and then I had to leave for work so I've just left it with the lid closed and power cord out.

    Any ideas or tips appreciated.

    :)
     
    ajaye, Apr 12, 2019
    #1
  2. ilgoldman Win User

    Random shut down and restart??

    Computer: Intel (R) Pentium (R) Dual cpu
    E220@2.406hz
    2.42 GHZ, 2.00 GB of RAM
    Windows xp

    Ever since I replaced the fan (with heat sink) the computer has randomly shut down and then restarted, at first during streaming, and now, will shut down and restart anytime. I tried to replace the graphics card to no avail. *Confused laptop is immediately restarting after I shut it down :confused:*Mad laptop is immediately restarting after I shut it down :mad:

    One suggestion was to replace the RAM.

    Any suggestions on how to repair my computer?
     
    ilgoldman, Apr 12, 2019
    #2
  3. Cake5 Win User
    Laptop restarts when i try to shut down

    What methods have you used to shut it down? The usual ways are to open Start, click the power icon and then choose Shut Down. Alternatively you can go onto the desktop and press Alt+F4 to open the shut down/restart dialog. Third,
    type "shut down" into the Start search and click the "shut down" entry.

    Also see
    this forum post
    from 2015. Microsoft staff member answer below copied from linked:

    I suggest you to follow the methods below and check if it helps.

    Method 1:

    Disconnect all the external devices (printers, scanner, USB (universal serial bus) drives, etc...) Except mouse and the keyboard and then try to shut down.

    Method 2:

    I suggest you to run in-built Power troubleshooter and check. Follow the steps:

    • Press Windows Key + X.
    • Click on Control Panel.
    • Select Troubleshooting on the left pane, click on
      View All.
    • Click on Power to run the troubleshooter.
    Method 3:

    If the above method doesn’t help, I suggest you to reset and restore all of the default Power Plans back to their default settings. Follow the steps:

    • Press Windows Key + X.
    • Select Command Prompt (Admin).
    • At the command prompt, type powercfg -restoredefaultschemes, and then press
      ENTER.
    • At the command prompt, type exit to exit the Command Prompt window.
    • Restart the computer and check with the issue.
    Method 4: Clean boot

    Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are

    causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot:

    http://support.microsoft.com/kb/929135/en-us

    Note: After clean boot troubleshooting steps, refer to the section "How to reset the computer to start as usual after troubleshooting with clean boot"
    in the provided link to return your computer to Normal startup mode.

    Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

    Thank you

    Ravindra R Kamath

    Microsoft Community
     
    Cake5, Apr 12, 2019
    #3
  4. laptop is immediately restarting after I shut it down

    Won't shut down or restart -- error X0X

    Hi,

    Thank you for posting your query in Microsoft Community.

    To assist you better, I would like to ask what are the methods that you have tried to solve the issue.

    The issue might occur if the computer is not shut down properly. so, I suggest you to perform a power drain by follow the steps below and check if it helps.

    • Shut down the Computer.
    • Remove all power source (including battery if it is a laptop).
    • Press and hold the power button for 15-20 seconds.
    • Connect the power source and start the computer.
    • After the computer boots to the desktop, suggest you to install all the pending updates.

    Hope this helps. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, Apr 12, 2019
    #4
Thema:

laptop is immediately restarting after I shut it down

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