Windows 10: Laptop keeps freezing, only solution is to force shutdown

Discus and support Laptop keeps freezing, only solution is to force shutdown in Windows 10 BSOD Crashes and Debugging to solve the problem; Recently purchased a basic laptop on ebay, its a hypa 14 with Windows 10 home, a pentium cpu, 4gb of memory and 64gb emmc storage. The issue I've... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by SamBetts, Mar 11, 2021.

  1. SAMBETTS
    SamBetts Win User

    Laptop keeps freezing, only solution is to force shutdown


    Recently purchased a basic laptop on ebay, its a hypa 14 with Windows 10 home, a pentium cpu, 4gb of memory and 64gb emmc storage.


    The issue I've been having is the laptop freezes constantly where the only solution is to hold down the power button to shut down the machine.


    This happens without fail and is seemingly after a few minutes, I have noticed if the laptop Is left alone it won't freeze but as soon as I try to move the cursor it freezes.


    I couldn't reset windows 10 either nor could I use a USB recovery device as the process fails.


    Is there anything I can do before I contact the seller? Also if I do need to return the laptop how can i remove my Microsoft account and Personal info if I can't reset to factory defaults.


    Many thanks

    :)
     
    SamBetts, Mar 11, 2021
    #1
  2. CAROLWRINGE
    CarolWringe Win User

    Laptop freezes, have to force shutdown.

    Original title: my laptop wont shutdown.

    I go through the process and it freezes so i have to a force shutdown, even if try to put it sleep
     
    CarolWringe, Mar 11, 2021
    #2
  3. RMOREAU
    rmoreau Win User
    How to force shutdown on laptop lid close ?

    Hi,
    I want to force a shutdown when the user close the laptop lid even if MSWord is open and the document was not saved.
    Any suggestion ?

    Regards
     
    rmoreau, Mar 11, 2021
    #3
  4. SYAHIDJAMIL
    syahidjamil Win User

    Laptop keeps freezing, only solution is to force shutdown

    Windows10 keep freezing / Need to force shutdown to restart

    Hi,

    We supply New hardware and installed with Windows 10. It keep freezing around 2 or 3 days once. I have updated all the Windows Update but still freeze today. Any suggestion?
     
    syahidjamil, Mar 11, 2021
    #4
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Laptop keeps freezing, only solution is to force shutdown

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