Windows 10: Laptop keeps locking when playing a game.

Every time i try to play a game with my laptop and an external monitor my computer keeps locking and going into sleep mode, I have my display settings to only show on my external monitor and It only locks when playing a demanding game. My graphic drivers are up to date.NVIDIA GeForce GTX 1660 TIAMD Ryzen 7 3750H with Radeon Vega Mobile Gfx16GB RAM

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BSOD When playing games

Hi Jackson,

Thank you for contacting Microsoft Community.

Please share the information requested below:

• Does the BSOD occur while playing a particular game?
• Is the game downloaded from Windows Store?

I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

• Press Windows key + X, select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update.

Refer the link below for more information:

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Hope this helps. Keep us posted on the status for further assistance.

 

Laptop goes to sleep when the LID is closed while playing the game.

Hello,

I realize the inconvenience you are facing in your laptop regarding the sleep mode while playing game. We will help you.

To assist you better, I suggest you to answer the below questions.

• Have you connected the external monitor to the Laptop?
• Did you make any recent changes prior to the issue?
• Are you facing this issue specifically when playing the specific Game?
• Are you facing this issue after any recent updates installed?

This issue might have caused due to the power settings for the closing of LID is set to sleep mode.

I suggest you to follow the below steps and check if it helps.

• Press Windows + X keys and select the Control Panel.
• Select Power options by searching in search box.
• Right side select Change Plan setting next to the power plans.
• Select the Change advanced Power plan settings.
• Under the list select and expand Power buttons and lid.
• Select Turn off the display under the drop down of setting.
• Click Apply. Ok.
• Close the LID and Check if the issue resolves.

Please post to us with the results to help you better.

 

My laptop keeps locking itself while in use

For whatever reason, my laptop keeps locking itself when I play games, and no, its not overheating. The specs were built to withstand heavy gaming, with a gpu of 1660ti. Whenever it locks itself, it doesn't show any slideshows or pictures. It just shuts
down after 2 seconds of saying "Locking...". I also set my Laptop to never lock so idk what this is. Please help its been annoying.