Windows 10: Laptop keeps randomly rebooting - Windows Debugger

Hello,


My laptop randomly reboots. I've run a windows debugger and below is what it spits out. Can someone tell me specifically what is wrong with my laptop?


Any help would be appreciated!

Thanks!


Loading Dump File [C:\WINDOWS\Minidump\070418-43
Mini Kernel Dump File: Only registers and stack trace are available


************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 16299 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Machine Name:
Kernel base = 0xfffff802`85816000 PsLoadedModuleList = 0xfffff802`85b7a0d0
Debug session time: Wed Jul 4 14:16:39.682 2018 (UTC - 4:00)
System Uptime: 0 days 0:00:08.475
Loading Kernel Symbols
..............................................
...
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
******************************
* *
* Bugcheck Analysis *
* *
******************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, ffffaa03b87988f8, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

nt!WheapCreateLiveTriageDump+0:
fffff802`85f72963 48895c2438 mov qword ptr [rsp+38h],rbx ss:0018:ffff878f`0cd775e8=ffff
2: kd> !analyze -v
******************************
* *
* Bugcheck Analysis *
* *
******************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffaa03b87988f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


KEY_VALUES_STRING: 1


STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 10.0.16299.492 (WinBuild.160101.0800)

DUMP_TYPE: 2

BUGCHECK_P1: 0

BUGCHECK_P2: ffffaa03b87988f8

BUGCHECK_P3: 0

BUGCHECK_P4: 0

BUGCHECK_STR: 0x124_AuthenticAMD

CPU_COUNT: 4

CPU_MHZ: 9bf

CPU_VENDOR: AuthenticAMD

CPU_FAMILY: 15

CPU_MODEL: 65

CPU_STEPPING: 1

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

ANALYSIS_SESSION_HOST: DESKTOP-ATS439U

ANALYSIS_SESSION_TIME: 07-04-2018 14:23:22.0917

ANALYSIS_VERSION: 10.0.17674.1000 amd64fre

STACK_TEXT:
ffff878f`0cd775b0 fffff802`85c49ce5 : ffffaa03`b62a2580 ffffaa03`b87988d0 ffffaa03`b62ac4c0 ffffaa03`00000000 : nt!WheapCreateLiveTriageDump+0
ffff878f`0cd77ae0 fffff802`85a99468 : ffffaa03`b87988d0 00000000`00001000 fffff802`00000000 ffff878f`0cd77ae0 : nt!WheapCreateTriageDumpFromPr
ffff878f`0cd77b10 fffff802`85a99f8b : fffff802`85b6aec0 fffff802`85b6aec0 ffffaa03`b62ac4c0 fffff802`85d6e670 : nt!WheapProcessWorkQueueItem+0
ffff878f`0cd77b50 fffff802`8588c935 : ffffaa03`b62ac4c0 ffffaa03`b62a2580 ffffaa03`b62ac400 ffffaa03`00000800 : nt!WheapWorkQueueWorkerRoutine
ffff878f`0cd77b80 fffff802`8590d9e7 : ffffaa03`b62a2580 00000000`00000080 ffffaa03`b629f040 ffffaa03`b62a2580 : nt!ExpWorkerThread+0xf5
ffff878f`0cd77c10 fffff802`85992ca6 : ffffbd80`df700180 ffffaa03`b62a2580 fffff802`8590d9a0 00000000`00000000 : nt!PspSystemThreadStartup+0x47
ffff878f`0cd77c60 00000000`00000000 : ffff878f`0cd78000 ffff878f`0cd72000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


THREAD_SHA1_HASH_MOD_FUNC: 26acd050bd9f055d0a04825d57b9e0

THREAD_SHA1_HASH_MOD_FUNC_OFFS

THREAD_SHA1_HASH_MOD: 30a3e915496deaace47137d5b90c3e

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP: 0

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_B

BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_B

PRIMARY_PROBLEM_CLASS: 0x124_AuthenticAMD_PROCESSOR_B

TARGET_TIME: 2018-07-04T18:16:39.000Z

OSBUILD: 16299

OSSERVICEPACK: 492

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 784

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2018-06-08 01:54:42

BUILDDATESTAMP_STR: 160101.0800

BUILDLAB_STR: WinBuild

BUILDOSVER_STR: 10.0.16299.492

ANALYSIS_SESSION_ELAPSED_TIME: ad1

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x124_authenticamd_processo

FAILURE_ID_HASH: {6fd7875b-9a1b-9e09-d6d6-81602

Followup: MachineOwner
---------

:)

 

Laptop keeps randomly restarting

Hi Alex,

Your Windows 10 laptop may have encountered a system conflict that may have caused your laptop restart randomly. For us to help you with your Windows 10 concern, kindly answer the questions below:

• Have you made any recent changes to your computer prior to this issue?
• What is the current build and version number of your Windows 10? To check, press the Windows key, type
  winver, and press the Enter key.
• What troubleshooting steps have you done so far?
• Do you have a third-party antivirus software installed?

We'll be waiting for your response.

 

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Windows 10 Randomly Restarts Laptop Without Warning

Hi,

There may be several reasons why your laptop reboots by itself randomly. We suggest you to run the Hardware troubleshooter and System File Checker tool to scan for any corruptions that may be causing your system to reboot. Kindly follow the steps to run the
Hardware and Devices troubleshooter:

• Type Troubleshooting in the Search bar and press Enter.
• Click on View All on the left panel.
• This will display the list of troubleshooters which are built-in in the computer. Click on
  Hardware and Devices from the list and you can run the troubleshooter.

To run the System File Checker tool, kindly refer to this article:
Use the System File Checker tool to repair missing or corrupted system files.

Let us know how it goes.