Windows 10: Laptop Keeps Rebooting. Help pls

Hi,Firstly, to summurize: IRQL_NOT_LESS_OR_EQUAL error. But occasionally, there are some different errors.Mini dump:https://1drv.ms/u/s!AuwI8gQZJzJDryCEywaCWG-tNPw5?e=qW1Y6fMini dumps zipped:https://1drv.ms/u/s!AuwI8gQZJzJDrx-Rs6fGMmWEQCj1?e=tTzARPIt's a gaming laptop. An Acer Nırto 5 AN515-44.Specs: ryzen 4800H, 1650ti, 256 gb WD .m2 sata, Killer E2600 + Intel AX200It randomly goes blue screen and restarts. Sometimes it freezes without a blue screen and restarts. To my experience it happens when I'm gaming or on the ineternet.I did a hard format on the .m2 sata using Linux running from a usb

:)

 

i update bios then black screen ???? pls help me 980ti

@smoka Great you fixed it and would be interesting to know how you did it. Care to list the basic steps you took to do it so that it can help others stuck in the same situation?

 

My laptop keep rebooting

Hi,

Thank you for posting your response.

We appreciate the information that you have provided us.

Before we proceed, I would like you to provide the additional error below;

Can you provide the error message and code which pop up?

For now, I would suggest that you perform Power Drain and check if you can boot onto the desktop.

• Unplug the charger and remove the battery of your laptop, if using a desktop remove the power cord.
• Press and hold the Power button for 30sec
• Plug the charger/power cord and restart system

Do let us know if you can or cannot access the desktop so that we can proceed with further troubleshooting steps.

 

Help please ~ laptop keeps rebooting

Hi Andy,

Thank you for posting in Microsoft Community.

This issue may occur if you have any corrupted hardware.

1) Have you connected any external devices to the laptop?

2) Have installed any latest updates to the computer?

I suggest you to place the computer in Safe mode and perform the Clean boot and check the issue.

To enter Safe Mode in Windows 10:

• Restart your PC.
• Press Shift + restart before the Windows logo appears.
• Click See Advanced Repair Options.
• Click Troubleshoot.
• Click Advanced Options.
• Click Windows Startup Settings.
• Click Restart.
• You then see a list where you can choose Safe Mode or
  Safe Mode with Networking (depending on whether you think you’ll need the Internet).
  
  You could put your system in clean boot state and check if any third party application or any services is causing the issue and hence the error.
  

Perform clean boot to identify if any 3rd party service is causing this issue:

http://support.microsoft.com/kb/929135

Note: After performing the troubleshooting steps in clean boot, follow
Step 3 from the link to start the computer to
Normal startup mode.

Note: Also applies to Windows 10.

Please reply to us with the status of the issue.