Windows 10: Laptop keyboard not working after Windows Update

Discus and support Laptop keyboard not working after Windows Update in Windows 10 Installation and Upgrade to solve the problem; Windows forced the latest update despite me saying not to install it. When it FINALLY finished my keyboard no longer works. All suggestions to change... Discussion in 'Windows 10 Installation and Upgrade' started by AnotherFedUpUser2021, Apr 7, 2021.

  1. Laptop keyboard not working after Windows Update


    Windows forced the latest update despite me saying not to install it.


    When it FINALLY finished my keyboard no longer works. All suggestions to change settings, drivers, etc are 100% useless since I can’t log into the computer in the first place. Like most sane people mine is password protected.

    :)
     
    AnotherFedUpUser2021, Apr 7, 2021
    #1
  2. Kem Mon Win User

    Keyboard not working after Windows 10 Update

    Hi,

    Have you tried updating
    your mouse and keyboard driver? If not, we suggest you to do so. There is a possibility that the driver is not compatible with the new Windows 10 update. However, one
    of the workarounds that we suggest for your mouse and keyboard to work is to update the driver. If the symptom persist, you can run the Hardware and Devices Troubleshooter. To run the Troubleshooter, follow these steps:


    • On your search bar, type
      Troubleshooting.

    • Change the view to
      View all.

    • Choose
      Hardware and Devices
      and run the troubleshooter.

    Let us know how it goes.

    Regards.
     
    Kem Mon, Apr 7, 2021
    #2
  3. Laptop in-built keyboard not working in Windows 10

    Hi Greg Carmack - Windows MVP 2010-19:

    I followed your steps one by one and the problem still persists. I'm going thorugh the results of each step:

    step 1) System Restore:

    When the problem first appeared I tried a system restore, but the Recovery Wizard sent me to a screen where I had to type my password to approve the restore. Since I didn't have a keyboard and there was no on-screen keyboard option, I decided to do a full
    PC Reset instead. The reset wiped all restore points that I could have had.

    step 2) Update History:

    Again, the full reset of Windows erased all update history, and I was left with the updates done during Windows installation. I think I acted to quickly when doing that reset, but I was desperate.

    step 3) Device manager update driver.

    This didn't work for automatic updates nor manual updates.

    step 4) Roll back driver

    Since I did a clean install of windows, it wasn't possible to roll back to the previous driver.

    step 5) On-screen keyboard

    On-screen keyboard does work.

    step 6) Test it in repair mode

    Did the repair mode and the problem persists.

    step 7) Get it replaced

    The laptop is not under warranty anymore and I don't think it's a hardware issue since the keyboard works perfectly in the BIOS screen.

    step 8) Performing a power drain by unplugging everything and holding power button fo 30 seconds.

    This didn't work.

    step 9) Reset keyboard

    This didn't work.

    step 10) BIOS settings

    There are not BIOS settings in my laptop that control the keyboard.

    step 11) Windows 10 performance and install integrity checklist

    Tried all steps in the checklist and nothing worked. I have done a USB clean install of Windows 10 and that did'nt work either.

    step 12) Update BIOS firmaware

    The BIOS has the latest update that appears in the manufacturer's website for my model. This didn't solve the keyboard problem.

    step 13) Upgrade to the latest version of Windows 10

    Already mentioned that on step 11, updated to version 1903 and that didn't work.

    That's all. I still have an unopperative laptop keyboard. I have been comparing my laptop's device manager list with other laptop's and I found two things that are different so far:

    - In my laptop's device manager, under Human Interface Devices, I have two listed devices which I don't know what they are. Both of them are called "HID-compliant consumer control device", both of them enabled and working. I only
    have an USB mouse attached to my laptop.

    - In the resources tab for the ps/2 keyboard device, there are only three resources: I/O Range 0060-0060,

    I/O Range 0064-0064 and IRQ. Other laptops have more than three resources listed in this tab.

    I should mention that my Synaptics touchpad doesnt work either, but I didn't notice since I always use an USB mouse with my laptop.

    I hope you can help me further since this is a complete mystery. Thanks and have a nice day.
     
    Human Beaner, Apr 7, 2021
    #3
  4. Laptop keyboard not working after Windows Update

    Laptop keyboard not working following Windows update

    Following a Windows update this morning, both my laptop keyboard and an external keyboard (wireless) will not work, other than the space bar to bring up the password entry box.

    The touchpad works, as does the external, wireless mouse.

    I have rebooted the laptop but there is no opportunity to enter the BIOS (something that was suggested in an online article).

    Also, as the keyboard won't work, i cannot enter a password, and hence i an unable to access START, which is another suggestion i have read.

    Any suggestions?
     
    MikePollitt, Apr 7, 2021
    #4
Thema:

Laptop keyboard not working after Windows Update

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