Windows 10: Laptop keyboard only works in BIOS.

Discus and support Laptop keyboard only works in BIOS. in Windows 10 Software and Apps to solve the problem; Hi,I've had an issue for about a month where the keyboard on my laptop only works in the BIOS. When I get to the Windows login screen it doesn't... Discussion in 'Windows 10 Software and Apps' started by BeyondFrustrated123, Aug 21, 2022.

  1. Laptop keyboard only works in BIOS.


    Hi,I've had an issue for about a month where the keyboard on my laptop only works in the BIOS. When I get to the Windows login screen it doesn't react.I've tried loads of proposed solutions using an external keyboard and mouse: e.g. Uninstalling keyboard HID in Device Manager; Updating driversincl. BIOS; updating Windows; Running down the laptop battery; Running Win11 in Safe mode + Repair Environment; Running Complete reinstall of Windows 11None of them worksI am 99% it's a software issue since the keyboard works fine in BIOS, but I just can't figure out how to resolve it.Please help.Th

    :)
     
    BeyondFrustrated123, Aug 21, 2022
    #1

  2. Laptop in-built keyboard not working in Windows 10

    Hi Greg Carmack - Windows MVP 2010-19:

    I followed your steps one by one and the problem still persists. I'm going thorugh the results of each step:

    step 1) System Restore:

    When the problem first appeared I tried a system restore, but the Recovery Wizard sent me to a screen where I had to type my password to approve the restore. Since I didn't have a keyboard and there was no on-screen keyboard option, I decided to do a full
    PC Reset instead. The reset wiped all restore points that I could have had.

    step 2) Update History:

    Again, the full reset of Windows erased all update history, and I was left with the updates done during Windows installation. I think I acted to quickly when doing that reset, but I was desperate.

    step 3) Device manager update driver.

    This didn't work for automatic updates nor manual updates.

    step 4) Roll back driver

    Since I did a clean install of windows, it wasn't possible to roll back to the previous driver.

    step 5) On-screen keyboard

    On-screen keyboard does work.

    step 6) Test it in repair mode

    Did the repair mode and the problem persists.

    step 7) Get it replaced

    The laptop is not under warranty anymore and I don't think it's a hardware issue since the keyboard works perfectly in the BIOS screen.

    step 8) Performing a power drain by unplugging everything and holding power button fo 30 seconds.

    This didn't work.

    step 9) Reset keyboard

    This didn't work.

    step 10) BIOS settings

    There are not BIOS settings in my laptop that control the keyboard.

    step 11) Windows 10 performance and install integrity checklist

    Tried all steps in the checklist and nothing worked. I have done a USB clean install of Windows 10 and that did'nt work either.

    step 12) Update BIOS firmaware

    The BIOS has the latest update that appears in the manufacturer's website for my model. This didn't solve the keyboard problem.

    step 13) Upgrade to the latest version of Windows 10

    Already mentioned that on step 11, updated to version 1903 and that didn't work.

    That's all. I still have an unopperative laptop keyboard. I have been comparing my laptop's device manager list with other laptop's and I found two things that are different so far:

    - In my laptop's device manager, under Human Interface Devices, I have two listed devices which I don't know what they are. Both of them are called "HID-compliant consumer control device", both of them enabled and working. I only
    have an USB mouse attached to my laptop.

    - In the resources tab for the ps/2 keyboard device, there are only three resources: I/O Range 0060-0060,

    I/O Range 0064-0064 and IRQ. Other laptops have more than three resources listed in this tab.

    I should mention that my Synaptics touchpad doesnt work either, but I didn't notice since I always use an USB mouse with my laptop.

    I hope you can help me further since this is a complete mystery. Thanks and have a nice day.
     
    Human Beaner, Aug 21, 2022
    #2
  3. DBum1015 Win User
    keyboard works in BIOS but not on desktop

    Hello, Alex!

    I'll be glad to assist you today. I don't want to assume anything, but is your mouse working? If it is, you can try to fix the problem in Device Manager. Just follow these steps using your mouse/touchpad:

    • Right-click on the Start menu to bring up the Power User Menu, and click
      Control Panel.
    • Click on the
      Hardware and Sound link.
    • Click on
      Device Manager
      under the Devices and Printers group at the top of the screen.
    • In the Device Manager window that pops up, expand
      Keyboards. There you should find your keyboard listed . Right click on your keyboard and select Update Driver Software... to check and see you have the latest driver for the keyboard to work.
    If these steps don't fix your problem, a temporary fix would be to turn on the included On-Screen Keyboard. To do this, follow these steps:

    • Click on
      Start, Settings, Ease of Access
      , then Keyboard
    • Click to turn on the
      On Screen Keyboard.
    Either of these two options should get you back to typing again in no time! If you need any other help, let me know!

    Thanks,

    Dustin
     
    DBum1015, Aug 21, 2022
    #3
  4. Laptop keyboard only works in BIOS.

    Laptop keyboard and mouse not working

    Laptop keyboard and mouse not working even external keyboard and mouse not working

    Keyboard and mouse working only BIOS Setup or automatic repair screen

    when the login screen appears laptop keyboard and touch pad even external mouse and keyboard not working

    please suggest me what can i do???

    **Post moved by the moderator to the appropriate forum category.**
     
    HayatData Solutions, Aug 21, 2022
    #4
Thema:

Laptop keyboard only works in BIOS.

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