Windows 10: Laptop Lockscreen Sign-In Problem

Discus and support Laptop Lockscreen Sign-In Problem in Windows Hello & Lockscreen to solve the problem; Hi there I normally sign into my HP notebook using the image/picture option. Today I left the laptop idle for a while and as expected, it went into... Discussion in 'Windows Hello & Lockscreen' started by PapillonSA, May 1, 2020.

  1. Laptop Lockscreen Sign-In Problem

    Hi there

    I normally sign into my HP notebook using the image/picture option.

    Today I left the laptop idle for a while and as expected, it went into sleep mode. When I wanted to sign in again from the lockscreen, my image combination was not accepted and the lockscreen reverted to either pin or password sign in options. It has been such a long time since I have used these that I have forgotten them. I had also changed them shortly before reverting to the image option, so had not used it much. I have a notebook with several past passwords and tried them all until it wouldn't let me anymore.

    It must be noted that I had two Microsoft accounts as well as a local account. Eventually it was only giving me option to sign in on one account. When I eventually selected "I forgot my password", I get the error message below:

    The User Profile Service service failed the sign-in.
    User profile cannot be loaded.

    After further incorrect password attempts I am advised to reset my password at which I **** on my most recent account.

    The new password is not accepted on the laptop and after several attempts, the following message is displayed:

    You can't sign in to your device right now. Go to to fix the problem or try the last password you used on this device.

    Note: The laptop is linked to my account and I can see it on my account when accessing via mobile.

    PLEASE help me get back into my laptop without losing my data.

    Many thanks.


    PapillonSA, May 1, 2020
  2. n-ster Win User
    n-ster, May 1, 2020
  3. Riel Alc Win User
    Stuck on lockscreen


    To better assist you with the issue, please provide the following information:

    • When did the issue happen?
    • Were there any changes made on your computer prior to encountering the issue?
    • If possible, please provide us a screenshot of your login screen.

    We're looking forward to your reply.
    Riel Alc, May 1, 2020
  4. dalchina Win User

    Laptop Lockscreen Sign-In Problem

    Windows 10 1709 System Restore problems...

    That seems to be an attempt at Option 2 in the tutorial, which requires you to
    a. Boot to a command prompt (Did you?)
    b. You then seem to be mixing steps 3,4 and 5, thus your command is incorrect.

    I suggest Option 1 is easier.

    If you still have problems, please repost listing each specific step and saying which option from the tutorial you are using. Thanks.
    dalchina, May 1, 2020

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