Windows 10: Laptop Mouse Buttons and Selective Freezing

Discus and support Laptop Mouse Buttons and Selective Freezing in Windows 10 Drivers and Hardware to solve the problem; I don't know where to begin with this so I'll keep it as simple as possible. I own a HP Laptop running Windows 10 that for some time was working... Discussion in 'Windows 10 Drivers and Hardware' started by ConnorWalker9, Aug 26, 2019.

  1. Laptop Mouse Buttons and Selective Freezing

    I don't know where to begin with this so I'll keep it as simple as possible.

    I own a HP Laptop running Windows 10 that for some time was working fine, nothing out of the ordinary in terms of errors and all that. That is until recently.

    One day I turned on my laptop, started up fine and then I noticed the left button was almost stuck in a down state (not the actual button but on screen).

    This is how the problems began. Until both buttons became unresponsive and even alternated roles so left became right. This lead on to random freezes and an inaccessible way of using my laptop.

    I searched the Internet and followed certain advice updating drivers and all, but with the messed up buttons and constant freezing it's damn near impossible to do anything. Also the stuff I managed to do, did not solve the problems.

    If anyone has even the slightest idea on what I could do or know what's going on, it is very much appreciated.

    ConnorWalker9, Aug 26, 2019

  2. Mouse Button Selection


    Thank you for posting your query in Microsoft Community.

    I understand your concern regarding the issue that you are facing.

    Please share the details.

    • Are you facing similar with another app as well?
    • What is the make and model of your computer?

    I would suggest to follow the methods given below and check if it helps.

    Method 1: Hardware troubleshooter

    Windows has a built-in troubleshooter to check and fix issues with Hardware and Devices. I would suggest you to run this troubleshooter to check if the issue is with your Devices.

    Refer these steps:

    • Press Windows key +X, select Control panel

    • Change the view by option on the top right to Large icons

    • Click on troubleshooting and click on the view all option on the left panel

    • Run the Hardware and Devices

    Method 2:
    update drivers

    I suggest you to update drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer website.

    • Press “Windows + X” and select Device manger.
    • Select Display Adapter and expand the driver icon.
    • Right click on the driver icon and click on Update.
    • Follow the onscreen instructions to update the driver.

    Method 3:Compatibility mode

    If issue still persist suggest install latest available driver from manufacturer's website. If there are no windows 10 drivers then install the available driver in compatibility mode.

    Follow the steps below on how to install driver in compatibility mode:

    1. Download the driver from the manufacturer’s website and save it on your local disk.

    2. Right click on the setup file of the driver and select “Properties”.

    3. Select “Compatibility” Tab.

    4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

    5. Let the driver install and then check the functionality.

    Hope this information is helpful. Please do let us know if you need further assistance with Windows, we’ll be glad to assist you.

    Thank you.
    Rajeshwari_Patil, Aug 26, 2019
  3. Computer and mouse freeze


    There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

    • Were there recent changes made before the issue occurred?
    • What are the steps that you've done so far to know where the issue is coming from?

    Meanwhile, we suggest that you refer to this article:
    Mouse, touchpad, and keyboard problems in Windows
    for us to check all setting needed to help us in resolving your issue.

    Let us know about the update.
    Kristine Som, Aug 26, 2019
  4. Laptop Mouse Buttons and Selective Freezing

    Mouse momentarily freezes since Windows 10 Creator edition was installed

    Thank you for your response. When I select "Let me pick from a list of device on my computer" I get 2 options:

    HID-Compliant device

    HID-Compliant Mouse

    I select "HID-Compliant Mouse" followed by the "Next" button.

    The message "Windows has successfully updated your drivers" is displayed. I did not get a list of drivers to choose from.

    This did not resolve the problem.

    I have made a further observation as follows:

    When the system is searching for drivers there is a green progress bar moves across the screen. This progress bar is also freezing at the same time that the mouse is freezing. Does this suggest that it is a display issue rather than a mouse issue?

    I have also timed the freezing and it is occurring for about 1/2 a second every 2 seconds rather than that originally stated above.
    richardstreet1, Aug 26, 2019

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