Windows 10: laptop not responding after 3/2018 Windows 10 updates

Right now Chrome is running good. We'll see what happens. I may still use your repair install anyway because I can't get Edge to work and I'm kinda' sick of all these little aggravations.

Later ... I guess I'm going to give up. Everything was working wonderfully and then Chrome froze again and as soon as the browser freezes then even if I can shut it down the rest of my computer is frozen too and I have to force a shutdown.

I'm in Internet Explorer right now and can't hardly type. It skips keys something terrible. Going to go read up on your repair install link.

Everything seems to be related to browsers. I can't type at all in Edge. I can hardly type in IE. Yet I can type fine in my Thunderbird email program and in Firefox and Chrome too but both of those freeze.

 

Might be as simple as a driver update. Historically some have reported such symptoms related to a bluetooth driver.

Do you use wirelessly connected or bluetooth devices, or wired?
Are you using the laptop's keyboard?

 

I use usb connected external hard drive and hubs; I have a wireless mouse. I know nothing about what bluetooth even means, and I would doubt I have anything like that.

I happened to click on something in my email, forgetting that Chrome is my default browser. I've been in IE shopping for a 4 GB flash drive to use with media creation tool. Anyway, Chrome opened right up with no problem and that's where I am right now. IE is also still open. At least I can type in this browser. But I have no doubt that I'll end up froze and forcing another shutdown.

I have ordered that usb flash drive from Amazon and it should be here by Tuesday or Wednesday, so I won't do anything about the repair install until I get that.

This has really got me puzzled ('course that don't take much *Redface) ... how I can now have two browsers open and it's just purring along.

 

Hi, For the in-place upgrade repair, simply rt cick the iso, click Mount. A new drive letter is created. Then explore that and run setup.exe. No need for a flash drive.

According to the specs I've seen your laptop has a DVD drive. You could burn the iso to a DVD.

You can use any external USB drive.

Note: you don't have to create a bootable disk for the in-place upgrade repair, although it can be useful to have one sometimes. They are of course updated every 6 months.

Yours doesn't seem to have bluetooth - a widely used wireless technology found on some smart phones, TVs, headsets, speakers....

 

"Everything seems to be related to browsers. I can't type at all in Edge."

This happened to me a number of months ago. Worse, I could not type in ANY Search box, on the computer or browser (like Search here to find a solution!). I ended up doing a Repair Install and everything ran perfectly afterward. LOT less time consuming than debugging.

Some notes on the process recommended by 'dalchina'. It's very easy to do. The tutorial you were linked to requires little user input, most of it shows you the screens to expect when you run the Repair/In Place Upgrade.
Think of the process as using the mfr's DVD that used to come with computers, way back when, to restore your computer to Day One, only you do not need a usb or dvd and it will not install anything else except Windows and basic drivers, if missing. Go to this page - https://www.microsoft.com/en-us/soft...load/windows10

Simply hit 'Download tool now', run it to download the ISO to Downloads/place on Desktop.
When finished, r-click Mount/Open then run setup.exe in the folder that opens.
You will be given the option to get updates now (recommended). UN-check this so the process is sped up and you will have a baseline version to operate from. (Run Windows Update later, if all is well).
You will then be given the option to Keep your files and apps which you want to do. Then let it do it's thing which will take about 1.5 +/-
Good Luck.

 

Thank you dalchina and mrgeek for all the wonderful information. I think I will go ahead with this repair install based on what both of you explained again today as I don't want to wait for the flash drive. I'm sick of freezing and forcing restarts. So, hopefully I will be getting back to you to tell you this was all a success!

 

You're welcome ! Do give us feedback on your progress. If you open the above Microsoft page link to download the ISO, just expand the first of the four options below 'Download tool now': 'Using the tool to upgrade this PC to Windows 10' to be reassured of the process. This is the option that applies to you since you can log-in and are upgrading same device.
To reiterate, defer option to get Windows Updates now (recommended) to not only speed up the installation but to isolate if the March update was the cause of your initial issues.

 

Looks like I'm not ready yet. I've got the MediaCreation tool on my desktop. Is that the iso? When I click on that it looks to me like it's starting the process of repair install. When I right click on that there is no "mount" option so I must be missing a step here.

 

I would throw in also since your using a laptop, to download all the latest hardware drivers for your specific laptop for the manufacture support website. With notebooks drivers, especially drivers that are not working correctly will give you a lot of grief. Notebooks in my experience do not like the generic windows native drivers, some will work some will cause the issues you're describing here in this thread. So as well as Using MCT also go to HP support site and download there tested and approved drivers for your laptop and store them on the same USB you use for Installation USB drive.
Actually what I do is I have on a 2nd drive a folder called Install folder where I keep all the software and hardware drivers for that particular notebook it's really handy and easy to find when you need to install them.

 

"I've got the MediaCreation tool on my desktop. Is that the iso?"

NO, running the MCT on my computer now. The MCT has 2 options: Upgrade this PC which will automatically run the Repair Upgrade when it's finished downloading files and Create installation media (usb, dvd or iso). Select the latter, then language then 64 or 32 bit. then select ISO option. This will download to your selected folder and files will begin download. When finished, go to folder, r-click Mount/Open then run the setup,exe within the folder that opens.

 

So, then, is there a way to top Windows Updates from installing these drivers -- just the drivers?

 

No, but I would not worry about the HP drivers until you're finished with the initial Repair Upgrade. That's another reason not to do the Windows Updates initially. Then you can see if any drivers actually need to be replaced. I have three HP's (some 3-4 yrs old) and there is an occasional update, especially graphics or audio but not critical to initial Windows 10 installation. I have not seen updates to this laptop that I'm using for more than 2 yrs, for example.

 

Enable or Disable Driver Updates in Windows Update in Windows 10 Windows 10 Tutorials

I agree with mrgeek to install first and see if that fixes you if not then start installing the HP supplied drivers

 

No need to concern yourself about drivers at all- only if something goes wrong that is clearly related to a driver.

As said above, do the in-place upgrade repair install without accepting updates. You can do those later.

If you reach a stage where things look good, consolidate by creating a disk image at that point before moving on.
Then if things go wrong you can restore your disk image and have another go, saving time and effort.

 

Thank you all. I just finished running the MCT so it's on to the next step now. I'll check back later.