Windows 10: Laptop not working after remote connection

I had a verbal & visual message on my laptop saying it was infected & I must phone a number, being convinced It was from Microsoft I foolishly phoned, they said they could fix the problem & the work would be free . they also suggested I purchase a virus protection, I began to purchase but my bank stopped the payment. They worked on my computer remotely for about an hour.The situation now is my laptop is not functioning and they said they would call back re the purchase of the anti virus.

How do I resolve this and get my laptop working again,

Any help would be appreciated


* Original title: help please

:)

 

Remote Desktop Connection problems


Have you tried Remote Desktop Connection, to connect from your Windows 10 laptop to your Windows 7 desktop? Try it first, post back and tell how it went.

Some additional help because you mentioned you are a remote newbie *Wink. The windows 7 related tutorials from our sister site the Seven Forums:

• On Windows 7 desktop, set network location to either Home or Work (I recommend Work):
  • Network Location - Set as Home, Work, or Public Network - Windows 7 Help Forums
• On Windows 7 desktop, allow incoming remote connections:
  • Remote Desktop Connection (RDC) - Network - Windows 7 Help Forums
• On Windows 7 desktop, find out its IP address:
  • IP Address - Locate and Find for Your Computer - Windows 7 Help Forums
• On Windows 10 laptop, start the Remote Desktop application and connect to the Windows 7 desktop using the IP address from step 3 above (see Part Three in the tutorial):
  • RDC - Connect Remotely to your Windows 10 PC - Windows 10 Forums
  • Notice that although the tutorial is written for Windows 10, it also applies to Windows 7

Try the above, post back how it went.

 

help to remote connect

No need to setup a permanent remote connection for FB add-on's. I'd suggest Team Viewer. It's free and will allow you to access his pc safely and take control.

 

How to remove "HP Connected Remote" as a sign in account ?

Hi Dave,

Thank you for writing your query in Microsoft Community.

• 
  Is your computer connected to a domain network?
  

HP Connected Remote is an app that comes preinstalled on select Windows HP computers. I would suggest you to follow the below steps and check if it resolves this issue.

• On the Windows 10 Start screen, type hp connected remote.
• Click HP Connected Remote from the Apps search results.
• Click Settings, and make sure Enable HP Connected Remote is turned On.

Reply us back with the status of this issue. We will be glad to assist you.