Windows 10: Laptop pin issue code 0xd000025 and cannot login to account as 2FA won't send

Discus and support Laptop pin issue code 0xd000025 and cannot login to account as 2FA won't send in Windows 10 Gaming to solve the problem; Hi all,Error code on laptop login page after updates - error code 0xd0000225 - an issue with the pin directory. Pin no longer works. Cannot get to the... Discussion in 'Windows 10 Gaming' started by Jonathan Millard, Jan 24, 2025.

  1. Laptop pin issue code 0xd000025 and cannot login to account as 2FA won't send


    Hi all,Error code on laptop login page after updates - error code 0xd0000225 - an issue with the pin directory. Pin no longer works. Cannot get to the control panel page due to bitlocker encryption, so cannot reset the directory.However, also cannot login to Microsoft account as it demands 2 factor verification and I cannot receive a 2FA code to either mobile, alternative email, or to outlook apps on the phone. Without getting into the MSA, I can't get the bitlocker code to then reset the pin code. Can't see what can be done now other than wipe the laptop?At the moment, can't login and use Mic

    :)
     
    Jonathan Millard, Jan 24, 2025
    #1
  2. wolfie138 Win User

    Authy Alternatives for 2FA?

    thanks again for the detailed replies. - - - Updated - - - i'm a bit confused about the bitwarden site, Field Guide to Two-Step Login | Bitwarden Help Center they suggest using Authy themselves, lol, but it seems to suggest the 2FA 6-digit code is only available on their mobile app? or do they mean you just need it on the phone to scan the QR?
     
    wolfie138, Jan 24, 2025
    #2
  3. Login pin issue

    Hello Astrix Venom

    Welcome to the Microsoft Community.

    It seems you're facing a multi-layered issue primarily with the login PIN for your Microsoft account, coupled with security information changes and challenges in receiving a verification code to your main email. Let's address these issues step by step to help you find a resolution.

    1. PIN Login Issue with Error 0x000006d

    The error code "0x000006d" with the sub-status "0xc0070016" generally indicates a problem with the PIN login process, possibly due to incorrect PIN attempts or a mismatch in the security information. It's clear you believe your PIN is correct, so this might hint at underlying issues with your account's security settings or the device itself.

    2. Security Info Change Pending

    Microsoft has a security feature that imposes a waiting period when you attempt to change your security information (like an alternative email). This is to protect users from unauthorized changes to their account. Unfortunately, if you've been notified that you must wait a month for these changes to take effect, there's typically no official way to expedite this process. This waiting period is designed to ensure that the rightful owner is making the request.

    3. BitLocker Key Request

    If you need your BitLocker recovery key to reset your PIN via the command prompt, the usual advice is to check a few places where it might have been stored:

    1. Microsoft Account: If you were signed into your Microsoft account when you activated BitLocker, your recovery key might be saved there. Visit the Microsoft account recovery key page.
    2. Printed Document: If you printed your recovery key when BitLocker was activated.
    3. Saved File: If you saved the recovery key to a file, check your backups or any drives you might have used.
    4. Azure Active Directory Account: If your device was ever joined to a business or school, the key might be stored in the Azure AD account used for that purpose.
    Immediate Steps to Take

    1. Verify Account Security Information: Since you mentioned that your alternative email is lost, it's good that you've initiated a change. Unfortunately, if Microsoft imposes a one-month wait for security reasons, you must wait unless there's another verification method available on your account.
    2. Check for BitLocker Key: Follow the suggestions above to locate your BitLocker recovery key.
    Additional Suggestions

    Check Spam/Junk Folder: For the verification code not received, ensure to check your spam or junk folder. Sometimes emails from Microsoft can end up there.

    If there is anything not clear or I can't understand your problem, please do not hesitate to let me know.

    Best Regards

    | Microsoft Community Support Specialist
     
    Patch - MSFT, Jan 24, 2025
    #3
  4. Laptop pin issue code 0xd000025 and cannot login to account as 2FA won't send

    Grandparents Account Locked 2FA set to Landline

    Good morning,

    My grandparents have locked the Microsoft account and are unable to receive the 2FA code. Apparently they got confused when setting 2FA and entered their landline which can't receive text messages. I'm not seeing any other option to send the code to their email for verification.

    Account recovery seems to be denied because 2FA was enabled. What next steps can we take?
     
    Bibliotender, Jan 24, 2025
    #4
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Laptop pin issue code 0xd000025 and cannot login to account as 2FA won't send

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