Windows 10: Laptop randomly restarts Kernal power 41 63

I bought a new Lenovo laptop 2021R9000p a month ago, but it randomly freezes or restarts. I have reinstalled Windows 10 once, used TestMem5 to check whether the memory is normal, replaced the hard drive, updated and checked all the drivers, and even replaced the motherboard at the Lenovo service store, but it still happens, especially when I use C4D, AE I have also changed their versions many times.When this happens, the temperature of all hardware is below 70°C. And I never use overclocking. When using 3DMark for testing, it never restarts. I share the system log via this link

:)

 

Kernal Power EventID: 41 / Task 63

Hi Igor,

So all was working fine with a lower graphics setting in World of Warcraft until my new PSU arrived. I installed it, and upped the graphics to where it was previously when I was getting crashes, and after awhile it restarted again...

Kernal Power 41, Task 63, BugCheckCode 10.

Perhaps the PSU was not the issue after all.

I feel i've ran out of options.. Nothing looks out of order/malfunctioning. Temps are perfectly normal and well contained under load... Stress test with Haven Benchmark for example, does not cause the crash?

It's not the game either as it runs fine on much lower graphics settings?

Any further advice is appreciated,

Ian

 

Kernel-Power 41 (63)

Kernel-Power 41 (63). Had same problem last year but it disappeared. Now it back, and my computer restart like 2-3 times a day. Mostly on idle power, without games. Computer has about 18 months. Please let me know what kind of information I should past here. Thanks for help! (I made a lot of steps from youtube, but nothing helps). Windows 10 here.

 

Kernal Power 41 Task Catogory (63) Keywords: (70368744177664),(2)

Hey

My pc has been randomly freezing (usually whist in games doesn't depend on game they all freeze) also my temps are fine

The error Information is:

Kernal Power 41 Task Catogory (63) Keywords: (70368744177664),(2)

BugcheckCode 0

BugcheckParameter1 0x0

BugcheckParameter2 0x0

BugcheckParameter3 0x0

BugcheckParameter4 0x0

SleepInProgress 0

PowerButtonTimestamp 0

BootAppStatus 0

Checkpoint 0

ConnectedStandbyInProgress false

SystemSleepTransitionsToOn 0

CsEntryScenarioInstanceId 0

Specs (PC is a custom build):

Cpu: A10-7890k

Gpu: R7 360 Gigabyte OC Edition

Mobo: Gigabyte GA-F2A88XM-HD3P

HDD: Seagate 5900rpm 1TB HDD

Ram: Team Group Elite (2x4gb)

PSU: Deepcool DE-580