Windows 10: Laptop restarts/reboots after sleep mode

Discus and support Laptop restarts/reboots after sleep mode in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello, I need some help. My laptop Asus ZenBook UX461UA is having an issue after closing the lid sleep mode. After opening the lid, it has been... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by 3815GGG, Aug 13, 2020.

  1. 3815GGG Win User

    Laptop restarts/reboots after sleep mode


    Hello,
    I need some help. My laptop Asus ZenBook UX461UA is having an issue after closing the lid sleep mode. After opening the lid, it has been restarted/rebooted. I've already searched across the internet and the forum, tried the various fixes suggested for similar sounding issues but no luck. I run a memory check mdsched.exe and it showed no issues. It looks that there are some problems I cannot figure out. Here is the memory dmp file:
    https://1drv.ms/w/s!An2jpiQqQn5fnRnCzqZaBo2__FsE?e=ZuiI6r
    Also, my laptop cannot install Intel Corporation - Display - 26.20.100.7325 driver.
    I got a message - A current driver on your PC may be better than the driver we're trying to install. We'll keep trying to install.
    I don’t know if that has a relation to the problem.
    Any help would be much appreciated. If you need any more information, please let me know. Thanks!

    :)
     
    3815GGG, Aug 13, 2020
    #1
  2. capnp72 Win User

    Restart when waking laptop from sleep mode


    When I wake my HP laptop from sleep mode, it says there is a problem and needs to restart. Then it restarts. It didn't do this until I upgraded to Windows 10. Anyone else have this problem or have suggestions on how to fix it? Thank you for any assistance.
     
    capnp72, Aug 13, 2020
    #2
  3. Restarting laptop from sleep mode.

    When i click on the power button, sleep, shut down and restart is listed. Hibernation is not an option. How do i activate the Hibernation option?
     
    Floyd Mallory, Aug 13, 2020
    #3
  4. Laptop restarts/reboots after sleep mode

    Waking PC up from sleep mode causes a reboot

    Problem:





    I have a small group of Dell Latitude E7470 (Bios Version 1.11.3) laptops that have and sleep mode issue.





    When a user closes the top cover of the laptop and puts the machine to sleep all appears normal and the power light begins to pulse. Then, when the user opens the top cover to begin using the laptop
    once again the laptop fails to wake up from sleep mode and restarts causing the user to log into the laptop each time. The laptop behaves this way regardless of the way it entered sleep mode, e.g. via the power button or from the start menu.





    • The laptop power settings are defined by group policy.
    • All of the affected laptops are running Windows 10 1809 Enterprise.
    • The issue does not appear to be a user problem as the issue occurs whether or not a user signs into the laptop.
    • The bios was updated prior to imaging the laptop in the spring of 2017. v1.11.3




    Troubleshooting:





    The following steps have had limited success.





    • Bluetooth on/off. Sometimes if we leave the Bluetooth off the issue goes away, but not always.
    • Changing what closing top cover does, e.g. change the setting of the top cover to do nothing when closed and then return the setting back to sleep when the top cover closes.
    • Swapping SSD from one computer to another identical make/model computer and then back. In this step, we move the affected SSD to another laptop and boot the computer. then log in and test sleep mode.
      at this point, the issue is not present. Then, we place the SSD back into it's the original laptop, so far, this has been successful, however, we are still not confident this is a long term fix and we would like to understand why this step would have the
      effect that it does.
     
    Paul M_1600, Aug 13, 2020
    #4
Thema:

Laptop restarts/reboots after sleep mode

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