Windows 10: Laptop Screen Dimming when I Click on External Monitor

Hello,This may be as simple as me just not knowing what setting to change, but I couldn't find a solution anywhere else. I recently updated my drivers on my HP Envy x360 laptop, and after restarting, a feature seems to have been turned on that dims whatever window is open on my laptop. I am using 2 external monitors connected to a port and neither of the external monitors dim when I click away from them, only my laptop screen dims when I use one of the external monitors. However, it is not the screen dimming, because the taskbar across the bottom does not dim at all, only whatever window is op

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Laptop screen will only work once it has been connected to an external monitor, even if that monitor is switched off

Having an issue whereby I cannot see or use the Laptop screen without first plugging it into an external monitor.

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  Upon Windows startup unconnected to any external monitor
  
  • 
    DELL opening logo can be seen on Laptop screen
    
  • 
    Screen goes black with backlight
    
  • 
    Mouse pointer can be seen onscreen if moved to the right, as though a second monitor is connected on the left hand side.
    
  • 
    Attempting to press enter and type in password in the correct order as though the screen was functional does not do anything
    
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  Upon connecting to an external monitor (even if switched off)
  
  • 
    Laptop screen will suddenly appear, all functionality restored
    
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  Upon disconnecting again from external monitor
  
  • 
    Laptop screen remains visible and functional
    
  • 
    Lock screen /unlock screen no problem
    
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  Upon shutting and opening the laptop lid
  
  • 
    Screen black with backlight, same results as windows startup, mouse pointer can be seen and moved as though a second screen is connected on the left
    
  • 
    No functionality until reconnected, even for a second, with an external monitor.
    

Troubleshooting:

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  Restarting multiple times, checking multiple display screen is not activated:
  
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***Post moved by the moderator to the appropriate forum
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connection problems External Monitor for laptop

If you're trying to use a wired external monitor is it connected to the laptop's HDMI output connector or the mini DisplayPort connector?

If you're using a wired external monitor and don't see any output, right-click on an empty spot on the Desktop and select Screen Resolution -> Detect

In addition, you may need to press the F7 key and select the mode in which the display will function. There are 4 modes:

• Disconnect (or Computer only): display only on the laptop's screen
• Duplicate: the same display on the laptop's screen and the external monitor
• Extend: extends the output so that you can drag things from one screen to the other
• Projector only (or Second Screen Only): displays only on the external monitor

Or are you trying to use wireless (Wi-Di or Miracast)?

 

Laptop suddenly stopped recognizing the external monitor

Hi,

Thank you for posting your query in Microsoft Community.

To assist you better, I would like to ask if the laptop is unable to recognize only the external monitor or other external devices also.

I suggest you to run the Hardware and Devices troubleshooter by following the steps below:

• Click on the Start button, and type “Troubleshooting” on the search bar.
• Click on “Hardware and Devices”.
• A pop-up will appear, click on the “Next” button and your hardware troubleshooting will start.
  

Hope the information is helpful. Keep us posted on the status for further assistance.