Windows 10: laptop screen keeps going blank

Discus and support laptop screen keeps going blank in Windows 10 Drivers and Hardware to solve the problem; AS 5735Z - w10 1809 18763.475 Every now and then I can toggle it on meaning moving on touch pad, or fn+F6, but not at will, but after less than 5sec... Discussion in 'Windows 10 Drivers and Hardware' started by riccardo.l, Jan 12, 2021.

  1. laptop screen keeps going blank


    AS 5735Z - w10 1809 18763.475

    Every now and then I can toggle it on meaning moving on touch pad, or fn+F6, but not at will, but after less than 5sec it reverts back off.

    video card is intel gma4500 wddm 1.1 driver 8.15.10.2702 10/03/2013

    Is it possible to fix or stabilize the screen? what could be the real issue?

    Just need some hint on how to go ahead and look at?

    it doesn't seem a hardware problem.

    :)
     
    riccardo.l, Jan 12, 2021
    #1

  2. Laptop with broken screen How much?

    I would like suggestions and look in local stores. I dont wanna buy a laptop from someone online. Sorry. But could be a good idea if you asked him about the performance on older games. Gonna make a list ofall laptops people suggest me.

    Remove the screen for space purpose here its small desk and if the screen is opened it will hide my 22 inches lcd
     
    Eric_On_Web, Jan 12, 2021
    #2
  3. Nikhar_K Win User
    FIX SCREEN SO IT DOESN'T GO BLANK

    Hi Charlotte,



    Thank you for writing to Microsoft Community Forums.



    I understand that the computer screen goes blank after sometime, I’ll certainly assist you with this.



    However, please let us know:



    • Do you see any error message on the screen when the computer screen goes blank?
    • When you say “I need to fix it so that doesn't happen” how are you fixing the screen?
    • What is the make and model of the computer?


    Meanwhile, you may want to refer the troubleshooting steps mentioned below:



    If you are using a Desktop, then the first thing I would suggest you to do is check if the cables are connected properly.



    Method 1: Refresh Graphics driver



    I suggest you to try refreshing the graphics driver by using the key sequence
    Windows logo key + Ctrl + Shift + B and see if that helps.



    Method 2: Update graphics driver



    I suggest you to try updating the graphics card driver and see if that helps. To do this, refer the steps mentioned below:



    1. Press Windows logo key + X, and select
      Device Manager.
    2. Expand Display adapters.
    3. Right click on the display driver and select
      Update Driver
      .
    4. Restart the computer.


    Article for reference: Update drivers in Windows 10.



    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jan 12, 2021
    #3
  4. laptop screen keeps going blank

    Blank Screen

    Hi Virginia,

    Conflicts with third-party software and outdated graphic drivers are common contributors to the black screen issue that you're having. To isolate the said issue, we'd like to ask a few questions:

    • Are you getting any error messages before getting a blank screen?
    • Are you experiencing this when using a particular app?
    • Were there any changes made on your computer settings prior to this issue?

    Meanwhile, we suggest that you refer to this
    article
    which talks about the steps you can take to resolve blank screen errors.

    We'll wait for your response and assist you accordingly.
     
    Angela Pun, Jan 12, 2021
    #4
Thema:

laptop screen keeps going blank

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