Windows 10: Laptop screen stays black after sleep

I have an HP Envy x360 2-in-1 laptop that's about 2 years old now. Over the past few weeks I've had an odd problem where frequently after it goes to sleep I'll wake it up and it seems to come awake but the screen stays black. I can see the power light comes on, the fan spins up as usual, and the button to turn my keyboard lights on works fine. The only way to get my screen on is to hold the power button and manually restart, which of course means I lose whatever work I don't have saved.

I have tried updating my BIOS and other updates in the HP Support Assistant, I regularly keep my Intel graphics drivers updated as well as Windows Update. After the last BIOS update there was a Graphics driver update and I noticed it said "this may overwrite drivers provided by your PC maker" so I decided to NOT update it. The problem still happens. I also tried some power settings I saw on a YouTube video about the problem. No luck.

Any suggestions?

Windows version: 1909

:)

 

Laptop Screen Stays Black after Sleep Mode

Hi Danielle,

Improper power plan settings or a possible fault on the display driver after the recent update can cause your screen to stay black when waking from sleep mode. As an initial step to prevent this from happening, we suggest that you restore the power plan
settings to default. To do this, follow these steps:

• Type Command Prompt in the search box. From the search result, right-click on
  Command Prompt and select Run as administrator.
• Copy and paste or type in the command below:
  
  powercfg -restoredefaultschemes
• Press Enter and wait for the command to finish.
  
  Note: This option will delete all custom power plans and restore the built in power plan settings of your device.

In the event that you encounter the same issue after restoring the power plan settings, ensure that your device display driver is updated. You can follow the steps provided on this

link on how to update your drivers and check if the issue persists.

We'll appreciate if you can send us an update.

 

Laptop Screen Stays Black after Sleep Mode

After the recent Windows 10 update my computer screen stays black after I try to take it out of sleep mode. For example, I will shut my laptop and it will go to sleep and when I come back an hour or so later and open the top to turn it back on the screen
stays black but the computer is awake. I have to hold the power button down to shut it down then restart the computer to get the screen back up. I have seen some older post about this issue, but didn't know if this is something different and related to the
recent update for Windows 10. I haven't had any problems with this until now. If someone could help me out I would appreciate it.

 

Laptop screen stays off after sleep.

Hi David,

Conflicts with the power plan settings or a corrupted display driver can cause your screen to stay black when waking from sleep mode. As an initial step to prevent this from happening, we suggest that you restore the power plan settings to default. To do
this, follow these steps:

• Type Command Prompt in the search box. From the search result, right-click on Command Prompt and select Run as administrator.
• Copy and paste or type in the command below:
  
  powercfg -restoredefaultschemes
• Press Enter and wait for the command to finish.

Note: This option will delete all custom power plans and restore the built in power plan settings of your device.

In the event that you encounter the same issue after restoring the power plan settings, ensure that your device display driver is updated. You can follow the steps provided on this

link on how to update your drivers and check if the issue persists.

We'll appreciate if you can update us with the results.