Windows 10: Laptop shuts down after entering password

I have a laptop and it keeps on shutting down after I enter the correct password

:)

 

Laptop won't shut down

Hi Muhammad,

Most of the time, the issue regarding a device that won't shut down properly may be caused by a system conflict after an update or that there are some incompatibility issues. To assist you with this concern, we recommend that you run the troubleshooter.
To do this, kindly follow the steps listed below:

• Type troubleshooting in the Search bar and press
  Enter.
  
• Click on View all on the left-side of the page.
  
• Click on each category below then follow the on-screen prompt to run the troubleshooter:
  

• Background Intelligent Transfer Service
  
• Hardware and Devices
  
• Power
  
• Windows Update

Note: Make sure that you restart your PC after running the troubleshooter for each category.

Let us know how it goes after performing the suggested steps.

 

laptop not shutting down

Hello,

The previous update you've installed could be the cause as to why you encounter this issue. We would like to ask for additional information. Please provide the following:

• Which build of Windows 10 are you using? To know about it, hit
  Start, type Winver and then press
  Enter. You could also press Windows Key + R, type
  Winver into the
  Run dialog and press Enter.
• Were there any changes, and newly installed applications on your device that may have affected your computer's performance?
• Can you tell us what troubleshooting steps have you done so far?

Furthermore, we suggest that you disable the Hybrid Shutdown manually. Here are the steps:

• Go to Control Panel.
• Select Power Options.
• On the left side of the window, click Choose what the power button do.
• If in case it is needed, click Change settings that are currently unavailable, under
  Define power buttons then turn on password protection.
• From the enabled options, under the Shutdown settings section, uncheck
  Turn on fast startup (recommended) checkbox to disable Hybrid Shutdown. Click Save changes to save.
• Try to shut down the computer once again.

Looking forward to the requested information and the results of the recommended troubleshooting steps.

 

My laptop keeps shutting down after 30sec

Hi Andie,

To help us figure out what can cause your laptop to shut down after 30 seconds and the appropriate troubleshooting steps, we’d like to clarify the following:

• Have you made any recent updates on your device?
  
• When you said “to bring up Microsoft desk”, are you pertaining to your Microsoft account?
• What troubleshooting steps have you done so far to resolve your concern?
  

We'll be waiting for your response.