Windows 10: Laptop shutting down on its own

Discus and support Laptop shutting down on its own in Windows 10 Performance & Maintenance to solve the problem; I use an ASUS laptop with AMD A8 4500M APU with Radeon HD graphics 1.9 GHz. It has 4 GB RAM. It is about 6yrs old. Last year it was getting overheated... Discussion in 'Windows 10 Performance & Maintenance' started by layman, Dec 9, 2019.

  1. LAYMAN
    layman Win User

    Laptop shutting down on its own


    I use an ASUS laptop with AMD A8 4500M APU with Radeon HD graphics 1.9 GHz. It has 4 GB RAM. It is about 6yrs old. Last year it was getting overheated and switching off on its own. So I got it repaired and it is working fine. I have Malawarebytes Free Version 4.0.4.49. I have also installed CPUID HW Monitor. I have noted the Core temperatures at start up 88-90 C. I normally end a session by "Hibernate". On resuming later sometime the PIN writing window does not show up on the lock screen and I have to shut down by pressing the Power button and resume again by pressing it. Last night while playing "Microsoft Solitaire Collection" game, the laptop suddenly shut down on its own. This happened twice after a gap of about 30 mins. I have checked the Core temperatures while playing & they are 95-96 C. I'll be thankful for suggestions to overcome this problem.

    :)
     
    layman, Dec 9, 2019
    #1
  2. N-STER
    n-ster Win User
    n-ster, Dec 9, 2019
    #2
  3. EILEEN GAL
    Eileen Gal Win User
    Laptop won't shut down

    Hi Muhammad,

    Most of the time, the issue regarding a device that won't shut down properly may be caused by a system conflict after an update or that there are some incompatibility issues. To assist you with this concern, we recommend that you run the troubleshooter.
    To do this, kindly follow the steps listed below:

    • Type troubleshooting in the Search bar and press
      Enter.
    • Click on View all on the left-side of the page.
    • Click on each category below then follow the on-screen prompt to run the troubleshooter:
    • Background Intelligent Transfer Service
    • Hardware and Devices
    • Power
    • Windows Update
    Note: Make sure that you restart your PC after running the troubleshooter for each category.

    Let us know how it goes after performing the suggested steps.
     
    Eileen Gal, Dec 9, 2019
    #3
  4. CARBO
    Carbo Win User

    Laptop shutting down on its own

    Laptop Refuses to Shut Off


    Hi, Phil. I'm doing what I've always done: slide the cursor to the lower left screen and click on Shut Down. But instead of shutting down the laptop responds as if I hit Restart.
    Just tried your suggestion and hit shift but it made no difference. Laptop rebooted.
     
    Carbo, Dec 9, 2019
    #4
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Laptop shutting down on its own

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