Windows 10: Laptop slowed down in general despite factory reset

The scannow reported operating system corruption that it was unable to fix.
Restorehealth completed successfully.
The logs reported BSOD with bugcheck D1 on 1/20/2018.
The DRIVER_IRQL_NOT_LESS_OR_EQUAL bug check has a value of 0x000000D1. This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
The memory dump file was deleted due to insufficient drive space
(The dump file at location: C:\WINDOWS\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space)

The logs display multiple AV products:
Mcafee
Avast
Windows defender
Malwarebytes

Please uninstall all the AV except Windows defender during the troubleshooting process.
After the troubleshooting is completed chose only 1 always on AV product.
If preferred you can choose 1 manual AV product.
Using multiple AV products at the same time can create weaknesses in malware protection and problems in PC performance.

1) Run the Mcafee uninstall tool:
Antivirus Software, Internet Security, Spyware and Malware Removal | McAfee
2) Run the applicable Avast uninstall tool:
Avast Uninstall Utility | Download aswClear for Avast Removal
Using the Uninstall Utility for Avast Antivirus | Official Avast Support
Uninstalling Avast Antivirus via the Windows Control Panel | Official Avast Support




Code: Event[1901]: Log Name: System Source: Microsoft-Windows-WER-SystemErrorReporting Date: 2018-01-20T18:40:45.860 Event ID: 1001 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: MUNIB Description: The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0xffffd00020bb3000, 0x0000000000000002, 0x0000000000000001, 0xfffff801bac97132). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: f92ad3cf-67a9-43b7-8824-7b5bc43e63b7.[/quote] Code: Event[1973]: Log Name: System Source: Microsoft-Windows-WER-SystemErrorReporting Date: 2018-01-20T18:50:43.188 Event ID: 1018 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Munib Description: The dump file at location: C:\WINDOWS\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space.[/quote]

 

Hi Layback Bear! Thanks very much for your response!
How can I do a Clean Install? Is this the same as Disk Cleanup? I am trying to get it back to the empty space it was upon purchase. I have no idea what is taking up all this space. *Huh

 

Hi Zbook

Thanks again for your reply. I have uninstalled both antivirus software. Should I also uninstall malwarebytes?

Edit: I just re-read your post to uninstall all AV except windows defender.

 

There was a BSOD with bugcheck D1.
There was insufficient free space to produce a mini or memory dump file.
The small size of the Windows drive is likely to make the dump nearly impossible.
Windows is likely to consume 20 - 23 GB on a clean install.
Drivers, Windows updates, browsers, and other software are needed.

The removal of the AV software may fix the BSOD and may improve performance.

If possible the optimal solution is to use a larger drive for Windows so that there is always 25 GB or more free space.

 

I have removed all AV software except defender.
Sorry I am unsure what bugcheck D1 means. Do dump files help troubleshoot? So does that mean the fact that there is no space to create a dump file is not good?

How do I obtain a larger drive?

 

Is it possible to use a removable external hard drive to update windows?

 

Let us know if there are any changes in performance.

If there were no changes in performance the next step is clean boot:
Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts Performance Maintenance Tutorials

A quick way to see available drives is to use the Crucial scanner:
Welcome to the Crucial US Online Store | Free Delivery

The Windows build is 1511 or 10586.
Were there attempts to troubleshoot the failed upgrades to 1607, 1703 or 1709?

Open the HP website > support and drivers > enter the computer's product or serial number > select the operating system > post a URL or hyperlink into the thread.
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

 

Hi zbook

Yes I did notice some improvments for example the windows button, when pressed used to take a minute or two to pop up but now its only a second or so. Browsers are somewhat easier to use now.

While it is not the fastest, it is definitely an improvement!

Is there anything else I should do?

 

The fastest boot times are when only Microsoft services are on.
That is clean boot.
If there are 1 or 2 programs that you always use then you can have them available on boot.
That makes it a selective boot.
Currently you are using normal boot and have 3 programs displayed as startup services.

If you have items that are off during boot it takes a little longer to use them when you want them.
And if you have all items off on boot you can view task manager and you may notice lower percentage numbers for CPU, DISK, RAM, etc.

Take a look at msconfig to see the non-Microsoft services that are being launched on boot.
So you choose the balance that you prefer.

 

Hi I am unsure what 'when Microsoft services are on' means.
Currently, I do only have 3 programs listed and enabled on startup services.
HP Delivery and Status Service, HP Message Service and Realtek HD Audio Manager.
There isn't anything else listed to enable. Should there be?

What is a clean boot and do I need to do one? If so, how do I do a clean boot?
Should I also be concerned about windows not being up to date due to low disk space?

 

In post #20 there is a link for clean boot.
These are some additional links:
https://support.microsoft.com/en-us/...indows-10.aspx

In order to upgrade there needs to be at least 16 GB free space:
Windows 10 System Requirements Specifications | Microsoft

 

Hi

Thanks - Is there a tutorial available on how to update using an external drive?

 

There are 2 tutorials:
1) In place upgrade repair............for this to be successful it would need 16 GB free space and there is approximately 7 GB.
Repair Install Windows 10 with an In-place Upgrade Installation Upgrade Tutorials
2) Clean install can be done any time:
Clean Install Windows 10 Installation Upgrade Tutorials

3) If you have important files you can create a backup image and save the image on another driver or in the cloud.
Then you can restore the image if you get a new drive. It may even be possible to clean install and restore on this drive to accomplish an upgrade. There are others that may know more for the smaller drives.
Macrium Software | Macrium Reflect Free
Backup and Restore with Macrium Reflect Backup Restore Tutorials

 

Hi

So I have tried to do a clean install with windows media creation but didn’t work out too well. After fully installing it still asks for ‘more PC space’ despite the USB being plugged in and chosen as the drive to use.

So tried to go with ISO installation. Downloaded windows ISO and used Rufus to create a bootable usb.

However unable to boot up from Usb.
Lost. *Sad
Help.
Thanks

 

Hello Dragongirl, *Smile

If you haven't already, you might see if an option in the tutorial below may help with booting from the USB.

*Arrow Boot from USB Drive on Windows 10 PC Installation Upgrade Tutorials