Windows 10: Laptop sound device not working

I've been trying to resolve an issue on my laptop for some time. The sound device is no longer working and when I run a troubleshoot it takes me round in circles saying restarting my laptop will resolve it, but it doesn't. Initially it comes up saying the Realtek Audio Driver is not installed. Please help

:)

 

Sound Not Working

Hi Enna,

I realize the inconvenience you are facing in accessing the sound on your device. Do not worry we will help you with this issue.

Provide us additional information for better assistance:

• What is the make and model of your device?
• What is the complete error message/ error code of this issue?

This issue might have occurred due to corrupted/ outdated audio drivers after performing reset on your device.

Let us try few of the below troubleshooting steps and check if it helps.

Step 1: I suggest you to run
Hardware and Devices troubleshooter as it checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the Hardware and Device
  Troubleshooter

Step 2: I suggest you to check if there are any drivers with yellow exclamatory mark in the Device Manager.

• Press Windows + X from the keyboard, click on
  Device Manager.
• Right click on the detected driver, click on Properties
  and check the device status.
  

Step 3: I suggest you to refer to the below Microsoft help article, try the troubleshooting steps suggested and check if it helps.

Fix sound problems

Click on the drop down arrow beside Check Device Manager for different options to troubleshoot.

Hope it helps. Reply to the post with accessing the audio on your device for further assistance.

Thank you.

 

Sound drivers not working.

Hi Josh,

I suggest you follow the given steps and check if it helps:

Step 1: I suggest you to run
Hardware and Devices troubleshooter as it checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the Hardware and Device
  Troubleshooter

Step 2: I suggest you to refer to the below Microsoft help article, try the troubleshooting steps suggested and check if it helps.

Fix sound problems

Click on the drop down arrow beside Check Device Manager for different options to troubleshoot.

Please do let us know if you need further assistance. We will be glad to assist.

Thank you.

 

Disable beep sound when plugging/unplugging laptop charger

I would suggest you to follow the steps and check if it helps.

Disable the PC Speakers and check if it helps.

• Right click on Sound Icon in the task bar and go to Playback devices.
  
• Select Speaker and click on properties.
  
• Go to Levels tab, and mute (or you can reduce it) PC Speaker and check if it helps.