Windows 10: Laptop Stuck on Aptio Setup Utility, Keyboard and Power Button Locked

I'm using an Alienware M15 R4 bought in May 2021.I restarted the laptop after downloading some firmware/driver updates.When I came back to my laptop after 15 minutes, I saw this on the screen:Aptio Setup Utility - American Megatrends, Inc.Flashing…WARNING! System firmware being updated.Keyboard is locked.DO NOT TURN THE POWER OFF !!!Once firmware update is completedsystem will be automatically rebooted - Program new data -Update OEM EC Block- 100% -My keyboard is indeed locked as stated, and the arrow keys, ENTER, ESC, F1, F9 and F10 do not work.I waited another 20 minutes and it's still stuck

:)

 

Stuck in the Aptio Setup Utility

I got the setup utility on startup and i tried following this instructions:

• Select the Boot menu in the Aptio setup utility, select 'Launch CSM' and change to enable.
• Select the Security menu n the Aptio setup utility, select 'secure Boot Control' and change to disable.
• Select Save & Exit and press 'yes'.
• Hold down the power button until the unit switches power off completely.
• Switch back on and continually press the F9 button for about ten seconds; this should now allow the unit to boot up into the Windows Recovery menu.
• Select 'Advanced Start Up' and wait until the recovery menu appears.
• Select ' Advanced Options'.
• Select 'System Restore' and select a date prior to when the problem occurred.

(but I wasn't able to do step #5-8)

 

Stuck on Aptio Setup Utility

HI LGS. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.

Try all the fixes here for stuck in Aptio Setup Utility as one always works:

https://forums.tomsguide.com/threads/msi-laptop...

https://www.minitool.com/backup-tips/aptio-setu...

Aptio Setup Utility stuck on Asus laptops? Here's how to fix it (Avoid ad links which intrude into editorial copy, especially avoid Restoro and Reimage ads)

https://www.techokie.com/what-is-aptio-setup-ut...

http://windowsbulletin.com/how-to-fix-asus-lapt...



Based on the feedback you post back I may have other suggestions if necessary.

______________________________________________

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Asus Laptop stuck on aptio

Hi,



I suggest you to follow the steps below and check if it helps:

• Select the Boot menu in the Aptio setup utility, select 'Launch CSM' and change to enable.
• Select the Security menu n the Aptio setup utility, select 'secure Boot Control' and change to disable.
• Select Save & Exit and press 'yes'.
• Hold down the power button until the unit switches power off completely.
• Switch back on and continually press the F9 button for about ten seconds; this should now allow the unit to boot up into the Windows Recovery menu.
• Select 'Advanced Start Up' and wait until the recovery menu appears.
• Select ' Advanced Options'.
• Select 'System Restore' and select a date prior to when the problem occurred.

Also, I suggest you to refer the below thread:

Redirecting



Hope it helps. Revert to us with the results, will be glad to assist you.



Thank you.