Windows 10: Laptop won't display on external monitor

I'm an IT support for a company and recently gave a laptop to a client however the laptop can't display on an external monitor. I've tried uninstalling the driver and restarting the laptop but that doesn't work. Tried installing a new graphic driver which works momentarily but doesn't last long as the problem persist. Any suggestion on what else I should do? The laptop is Latitude 5350

:)

 

No display on laptop's external monitor-Monitor recognized but blank

After the recent Windows 10 update, my wife's laptop no longer displays on the external monitor. All was well before the update.

I am comfortable that Windows sees the monitor because clicking on Display Settings shows two displays. If I unplug the HDMI cable, only one display is shown.

I have confirmed that the monitor works by trying it with another laptop. I have also changed the HDMI cable between the laptop and the external monitor.

Device manager reports that I have the latest display driver installed.

I would appreciate any and all suggestions.

 

Hp laptop screen won’t display except occasionally

I would like to note that step 20 comes up with no files. Perhaps this could be the source of the issues?

 

External monitor display settings

Hi,



Thank you for posting in Microsoft Community.



I understand that you are facing issues with the display scaling on your external displays. We will certainly look into this for you.

As you are using Vizio TV, you may have to try using custom resolution settings if the in-built settings do not provide the required settings.

For better clarity, please let us know:

• What is the version of Windows 10 that is currently installed on your computer? You can click on Search and type
  winver.
• Are you aware of any recent changes to the system, such as updates, after which you are facing this issue?
• What is the make and model of your computer?

Meanwhile, I would suggest you to check the steps mentioned in the Workaround section in

Windows scaling issues for high-DPI devices

I would also suggest you to check the Display drivers. Please refer

Troubleshoot external monitor connections in Windows 10

Set up dual monitors on Windows 10



Let us know how it goes.

Regards,

Vivian S