Windows 10: Laptop's screen goes black suddenly, keyboard also stops working. HELP.

Discus and support Laptop's screen goes black suddenly, keyboard also stops working. HELP. in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello,i am on Asus GL552vw i7 6200, 16gb, 960m nvidia. Recently got the Windows 10, version 20H2 late due to connexant driver issues.few days after the... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by ANKIT_007, May 1, 2021.

  1. ANKIT_007 Win User

    Laptop's screen goes black suddenly, keyboard also stops working. HELP.


    Hello,i am on Asus GL552vw i7 6200, 16gb, 960m nvidia. Recently got the Windows 10, version 20H2 late due to connexant driver issues.few days after the update i am having strange black screen with keyboard and mouse not working. The laptop is working in black screen too. today while watching youtube it suddenly went black i could hear the audio of the video. i tried Alt+f4 to close browser , fn+ f10 to mute but didn't worked. the audio kept coming.only way to bring the screen back is power button sleep and then again power button which bring login screen. Then everything start

    :)
     
    ANKIT_007, May 1, 2021
    #1

  2. Screen goes black if the power cord is connected

    Hi Tony,

    As the screen goes black I suggest you to refer the Microsoft article on
    Troubleshoot black screen problems and check if it helps.

    Troubleshoot black screen or blank screen errors

    I also see that you are facing issues with the keyboard this might be due to the corruption of keyboard drivers. I suggest you to run the
    hardware and devices troubleshooter and check if it helps.

    Follow the below steps for the same.

    Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter. Refer these steps:

    • Press Windows key + X, select Control panel.
    • Change the view by option on the top right to Large icons.
    • Click on troubleshooting and click on the view all option on the left panel.
    • Run the Hardware and devices troubleshooter.
    • Restart your computer and check if the issue is resolved.
    Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.
     
    Anup Karkal, May 1, 2021
    #2
  3. Maria Fab Win User
    Screen goes black

    Hi,

    To isolate your concern, we would like to ask a few questions:

    • Were there any changes made on your laptop prior to this?
    • Does it only happen when you use Internet Explorer, or have you tried using a different browser?
    • Are there any external devices plugged into your laptop?

    If your laptop experiences a black screen after upgrading to Windows 10, you may refer to this
    link on how to troubleshoot black screen errors. Follow the steps provided. For additional help with
    Internet Explorer, click here.

    Let us know how it goes.
     
    Maria Fab, May 1, 2021
    #3
  4. Rose Cal Win User

    Laptop's screen goes black suddenly, keyboard also stops working. HELP.

    Screen goes black

    Hi Kris,

    It is possible that your screen goes black may be due to a critical system error which can cause the system to shut down. To isolate your issue, we'd like to gather more information:

    • Have you made any recent changes prior to this issue?
    • Did you get any error messages when it turns black?
    • Have you tried checking if the sleep mode is turned on/off?
    • What troubleshooting steps have you done so far?

    Meanwhile, we recommend that you perform the steps in this
    article
    to troubleshoot blank/black screen errors. This will provide you instruction when you see a black screen before signing in to Windows 10 and when you see a black or blank screen after signing in to Windows 10.

    Let us know if you need further assistance.
     
    Rose Cal, May 1, 2021
    #4
Thema:

Laptop's screen goes black suddenly, keyboard also stops working. HELP.

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